Service Writer

6 months ago

SaintLaurent, Canada PACCAR Full time

**Title : Service Writer**:
**Work location : Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5, Canada)**:
**Schedule : Monday to Friday, 3PM to 11:30PM**:
**Salary: between 51-74K**:
**Benefits**:

- Permanent, 40h/week ;
- Monday to Friday, 3:00PM to 11:30PM (8h/day) ;
- Salary between **51-74K, with possibility of + depending on experience**;
- 2-4 weeks of vacation, depending on experience ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical, dental, divison, etc.) covered 100% by the employer ;
- Telemedecine and employee assistance program ;
- RSSP matching program ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts in the trucking industry ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party, Family Day event, etc.).

**Summary of responsibilities**:

- Receive customers with eagerness, by phone or in-person
- Open the repair orders by indicating the information related to the vehicle to be repaired
- Coordinate and book appointments according to workshop availability.
- Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
- If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
- Notify the customer whether repairs fall into manufacturer’s warranty or not.
- Establish the method of repair payment with the customer.
- Keep customer informed the status of parts necessary for repair (e.g., back order)
- Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
- Close repair orders once they has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.

**Qualifications**:

- French and English (spoken, read and written - basic level, in order to serve clients in English as needed)
- Oriented towards the sale of products and services;
- Good knowledge of heavy equipment mechanics;
- Ability to negotiate professionally with customers;
- The ability to cope with the emotional reactions of the clientele;
- Good team-working skills;
- Extensive experience in interpreting warranties specific to the trucking industry.

**Who are we ?**:
Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

**_
WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS_

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