Key Account Manager
2 weeks ago
SaskEnergy is seeking a qualified and motivated individual to join our team. The Key Account Manager serves as the primary corporate contact with TransGas customers by developing a strategic understanding of customer business activities and drivers. The Key Account Managers ensures customer satisfaction with the maintenance of successful customer relationships. This includes managing and understanding customer issues, solidifying internal partnerships, and ensuring obligations are met, as well as participating in the development of TransGas strategic plans, the development and delivery of TransGas service offerings and marketing activities and the development of TransGas business policy.
Position Details- Non-union. This position is permanent full time.
Key Accountabilities- Serves as primary contact for customers ensuring that the high level of customer satisfaction with TransGas customer service is maintained through open communication, trust and problem resolution with our customers.- Develop a strategic understanding of the customer business activities, plans and drivers to ensure that TransGas service offerings reflect current and future customer requirements.- Identify and provide advice to customers as to optimal business services for their natural gas transportation portfolio.- Manage customer transportation and storage contracts to ensure that timely TransGas services are in place which meet customer requirements.- Be an advocate for the customer within the corporation as it pertains to the customer's interactions/issues including customer balancing, contracting, measurement, operations, tie ins and invoicing.- Resolve customer specific issues (such as ongoing measurement/meter sizing issues, gas consumption at plants that are outside of customer contracted rights, gas quality issues as well as gas flow management during critical pipeline operational periods) to ensure the stability of TransGas' safe and reliable pipeline and storage system.-
- Work with customers to ensure daily pipeline balancing compliance resulting in optimal pipeline operation.- Address and resolve any operational system concerns expressed either by the customer or by the corporation which could negatively impact our safe and reliable service or could be viewed as a contract violation by either Party.- Work with Pipeline Control and Planning regarding planned and unplanned outages on the pipeline system coordinating outages with the customers where possible.- Provide ongoing advice to internal staff as to customer requirements and to the problem solving of customer issues to ensure the maintenance of a high level of customer service expected by transmission and storage customers.- Provide leadership throughout the Corporation in the delivery of exceptional customer service resulting in high service levels and a high level of customer satisfaction.- Other related duties as assigned.
Knowledge/Skills/Abilities- Degree in Business Administration, Commerce or Engineering.- Seven (7) years of experience managing customer relationships within a natural gas environment.- Ability to work independently and on a team while building and maintaining effective relationships.- Detail oriented, focused on customer experience, and has the ability to work independently and collaborate as part of a team- Ability to foster a culture focused on safety, innovation, and teamwork.- Strong communication and interpersonal skills to work with many levels of internal and external organizations.- Must have a continuing record of professional development and continuous learning.
A suitable combination of relevant education and experience may also be considered.
Additional Information- A valid Class 5 driver’s license is required.- Travel, including overnight stays away from bid headquarters is required.- This job requires travel time.
Application Instructions-
- For more information on this position, please contact Human Resources at 306-777-9091.
Closing Date
January 13, 2025
Salary Range
$103,960 - $149,116
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