Special Constable Communications Officer

3 months ago


Moose Jaw, Canada Moose Jaw Police Service Full time

**MOOSE JAW POLICE SERVICE**

**POSITION: Special Constable - Communications Centre (Part-Time) with Potential Full Time Employment**

**POSTING DATE**:October 10, 2024

**EFFECTIVE DATE: TBD**

**PLEASE REFER TO THE ATTACHED SPECIAL CONSTABLE POSITION DESCRIPTION AND COMPETENCIES for Communication Centre position details.**

Should you have questions regarding this position, please contact Staff Sergeant Taylor Elder

**QUALIFICATIONS**:
**EDUCATION**:

- Completion of Grade XII education or equivalent.
- Successful completion of post-secondary training in data processing software and Windows.
- Ability to keyboard at a minimum speed of 50 words per minute.

**PREREQUISITES**:

- Must qualify for CPIC clearance and meet Police Service security and integrity requirements.
- Proven clear and effective oral and written communication skills; fluent in spoken English.
- Must be willing and able to work 12-hour shifts; days, nights and weekends
- Proficient in coordinating a variety of responsibilities while working under many simultaneous deadlines.
- Proven reliability in being able to display good judgment concerning confidential matters.
- Strong internal stress tolerance and management strategies
- Suitable to be appointed as a Special Constable under Section 76(5) of _The Police Act, 1990_.

**Desired**:

- Knowledge of, or experience with, emergency police procedures and police industry technology.

**SALARY**:Job Group 7**:$25.83 to $29.35 per hour**

**MOOSE JAW POLICE SERVICE**
**Position Description**

**Special Constable**
**Communications Centre**

**Function**:
Receives and evaluates requests for police assistance; enters appropriate information on
Computer-Aided Dispatch (CAD); takes reports; provides information, advice, and assistance to members of the public and police personnel in a polite and professional manner; performs clerical duties; operates computer information systems.

**Accountability**:
Special Constables working in the Communications Centre are accountable to the Team
Supervisor and the Information Management Unit Staff Sergeant.

**Primary Tasks**:
Perform duties in accordance with Special Constable appointment under Section 76(5) of _The Police Act, 1990. _

Receives, evaluates, records, and assists with requests for emergency or non-emergency service; promptly direct enters all necessary information and details into the Computer-Aided Dispatch system (CAD); assesses call priority according to established guidelines; gathers all pertinent details; evaluates the situation for the safety of the caller, victim, public, and police officer as appropriate.

Dispatches police personnel according to Computer-Aided Dispatch (CAD), instructions from a superior, or by individual judgment as required; promptly and directly makes appropriate CAD entries when calls are dispatched, when units arrive at the scene, and when units clear from complaints; ensures proper disposition is attached to the complaint; completes appropriate entries for on-view complaints.

Monitors radio traffic in a manner that provides prompt assistance or information to assist units; broadcasts pertinent information relative to the safety of personnel; coordinates units in emergency situations or at major incidents in accordance with policy; updates relief Communications Center personnel of unit status and matters of importance before leaving the Communications Center.

Responds to inquiries and requests from the public by the telephone in a courteous, understanding and empathetic manner; transfers calls and makes referrals to the appropriate resource as required.

Relays assistance requests from members of the Police Service to the appropriate areas; keeps informed of major incidents, circulations, or problem areas and ensures that subsequent information is correlated to the incident.

Maintains knowledge of responsibilities for Code situations, major incidents, and disasters by reviewing orders, directives, memos, and policy on a regular basis and performs accordingly; informs the supervisor of all major or newsworthy occurrences, serious offences or dangerous situations, or problems concerning coverage and/or response to calls or availability of personnel.

Receives, verifies, and transcribes information for police case reports and investigative documents; enters correct information into the Police Service Records Management System.

Retrieves, enters and removes data on the Criminal Justice Information Management System (CJIMS) in accordance with standard operating procedures.

Establishes and maintains formal and informal lines of communication with members of the Police Service and other agencies to ensure the sharing of information and to promote a mutually beneficial working relationship.

Monitors and operates the security and alarm systems within the Police Service building; reports all problems with security, telephone, radio or computer equipment to the Team Supervisor when they occur.

Performs duties invol



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