Case Manager, Investigations

2 weeks ago

Toronto, Canada College of Occupational Therapists of Ontario Full time

**Position**:Case Manager & Decision Support, Investigations & Resolutions

**Employment Type**:Full-time, Permanent

**Reports To**:Manager, Investigations & Resolutions

**ABOUT THE COLLEGE**:
The College of Occupational Therapists of Ontario is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.

Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 6,500 occupational therapists registered here in Ontario.

***:
This role reports to the Manager, Investigations & Resolutions and will be responsible for various accountabilities, including but not limited to those listed below.

**KEY FUNCTIONS AND RESPONSIBILITIES**:

- Administers and monitors the daily implementation of the I&R program - maintaining alignment with the College’s strategic and operational plans and ensuring program objectives and timelines are met.
- Monitors performance of program support staff including consultants, investigators, decision writers, legal advisors etc., and provides feedback to the Manager to ensure ongoing competence and effectiveness.
- Handles all aspects of case management from intake to disposition, conducting and managing investigations where required.
- Oversees the development and maintenance of complaints, reports and discipline/inquiry case files, monitoring all related activities and taking appropriate action in a timely fashion.
- Oversees the preparation of case files for the Health Professions Appeal and Review Board and any Appellant Court of Ontario, acting as a representative of the College before said board(s).
- Writes and/or supports the decision writing process for the ICRC, Discipline Committee and Fitness-to-Practice Committee.
- Manages delivery of and provides direct support to various committees and panels including providing recommendations, scheduling, agendas, decision and material preparation, as well as project development and provision of essential information.
- Establishes and oversees procedures to ensure registrant compliance with decisions, remediation requirements and practice restrictions resulting from the regulatory processes.
- Manages the investigations process, ensuring fairness, transparency, timeliness, and accountability, acting in the capacity of an investigator for general complaints, when required.
- Provides direction to investigators related to ongoing investigations in accordance with current legislation, case law and the College’s practices and policies.
- Coordinates tasks of I&R support staff, consultants, and professional resources, delegating work in accordance with individual skills/competencies and ensures adequate time and resources are provided to meet performance standards.
- Meets with colleagues to discuss cross-program projects and initiatives, share information, and provide assistance as needed.

**EDUCATION /EXPERIENCE**:

- University or College degree in Law/Paralegal studies, Business, Health/Social Sciences or other related fields.
- Minimum 4 years’ experience working in a regulatory or legal environment.
- Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
- Previous experience with investigation processes and procedures.
- Ability to work effectively in a committee structure.
- Familiarity with the _Regulated Health Professions Act, 1991 _and the _Health Professions Procedural Code._
- Fluency in French is an asset.

**COMPETENCIES**:

- Exceptional interpersonal skills, including tact, discretion and diplomacy when dealing with sensitive matters.
- Strong communication skills (verbal & written), including proof-reading and experience with decision writing.
- Excellent project and/or case management skills with experience in managing cases and projects to deadlines.
- Able to think critically and exercise independent and sound judgment.
- Able to deal with confidential issues in a sensitive, efficient, and professional manner, both internally and externally.
- Meticulous attention to detail and accuracy.
- Able to appropriately delegate and monitor work assigned to others.
- Proven time management skills, able to handle a diverse workload and manage competing priorities.
- Demonstrated ability to work both independently and in a team.
- Strong analytical and presentation skills.
- Proficiency with Microsoft Office Suite, information systems, and ability to learn and utilize the College’s database program.
- Flexible, positive, and comfortable adapting to change and fostering an environment that welcomes it.

**COMPENSATION AND BENEFITS**:
The starting annual salary for this position is $74,057. Salary may change depending on level of experience.

The College’s physical office is located at 20

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