Investigations & Resolutions Compliance Officer

2 weeks ago

Toronto, Canada College of Occupational Therapists of Ontario Full time

**Position**:Compliance Officer & Decision Support (Investigations & Resolutions)

**Employment Type**:Full-time, Contract, Hybrid

**Length of Contract**: 12 months (possibility of extension)

**Reports To**:Manager, Investigations & Resolutions

**Salary**:starting from $76,278/year

**WHO WE ARE**:
The College of Occupational Therapists of Ontario (COTO) is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.

Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 6,500 occupational therapists registered here in Ontario.

**ABOUT THE ROLE**:
We are looking for a knowledgeable Compliance Officer to join our Investigations & Resolutions team.

This role reports to the Investigations & Resolutions Manager, and will be responsible for various accountabilities, including but not limited to those listed below.

**KEY FUNCTIONS AND RESPONSIBILITIES**:

- Manages development and maintenance of compliance case files and other records, monitoring and taking appropriate action as required.
- Assists program managers by drafting Undertaking and Orders.
- Monitors and tracks compliance cases, problem-solves non-compliance issues and other exceptions and escalates issues, as appropriate.
- Schedules cautions and reprimands and ensures it is issued in writing to the appropriate parties.
- Updates information on the public register, including Committee orders, undertakings and other practice information - ensuring accuracy and completeness in accordance with legislated requirements and timelines.
- Creates reporting tools and provides regular statistics and analysis of compliance rates and/or activities to inform strategic and operational decisions.
- Develops, evaluates, and makes improvements to compliance management processes.
- Collaborates with program managers and researches availability and feasibility of new remedial programs.
- Provides support to committees and related panels regarding case materials - attends meetings and panels to maintain notes and draft decisions (as required).
- Supports the Discipline Committee (DC), Fitness to Practice (FTP) Committee and respective panels - schedules pre-hearing settlement conferences, arranges court reporters & transcripts, ensures appropriate materials provided, evidence is labelled & stored, witnesses & independent legal counsel are available/present etc.
- Contributes to the development of information and education material in the form of facts sheets, newsletters, tools, and other resources for the website.
- Takes initiative to recognize & identify opportunities for process improvements and brings to the attention of the Manager.

**EDUCATION /EXPERIENCE**:
**REQUIRED**:

- College or University diploma in Business Administration, Legal Studies, and/or other related field(s).
- Minimum 3 years of relevant work experience in similar role(s).
- Proficiency with sophisticated database management (iMIS or comparable CRM) and document management software.
- Comprehensive knowledge and understanding of legislation pertaining to investigation, discipline, fitness to practise, statutory committees, and public register.
- Working knowledge of regulatory frameworks, statutory committees - their role, mandates and procedures, general knowledge of administrative law principles, awareness of issues in Human Rights and confidentiality obligations.

**NICE TO HAVE**:

- Previous experience in legal, investigations, prosecutions, or compliance environment preferred.
- Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
- Previous experience supporting boards, councils and/or committees is an asset.
- Fluency in French is an asset.

**COMPETENCIES**:

- Excellent oral and written communication skills including proof-reading, knowledge of correct grammar, spelling, and punctuation.
- Exceptional interpersonal skills; able to effectively handle sensitive and challenging situations with tact, discretion, and diplomacy.
- Demonstrated experience in project and/or case management with a proven track record of successfully meeting deadlines.
- Excellent problem-solving skills; able to think critically and exercise sound judgment.
- Advanced computer knowledge, including Microsoft Office Suite, database management, and document management systems.
- Great organization and time management skills; ability to work well under pressure, meet deadlines, multitask, and prioritize.
- Self-motivated, and comfortable working independently; committed to working cooperatively in a small team-based environment.
- Flexible and positive; comfortable adapting to change and fostering an environment that welcomes it.

**COMPENSATION AND BENEFITS**:
The starting

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