Manager, Investigations

2 weeks ago

Toronto, Canada College of Occupational Therapists of Ontario Full time

**Position**:Manager, Investigations & Resolutions

**Employment Type**:Full-time, Permanent

**Reports To**:Director, Programs

**ABOUT THE COLLEGE**:
The College of Occupational Therapists of Ontario is the regulatory organization that oversees the practice of occupational therapists (OTs) in Ontario. Our job is to make sure that the public receives safe, effective, ethical care from OTs.

Our mission is to protect the public and instill confidence and trust by ensuring occupational therapists are competent, ethical, and accountable. We are Canada’s largest regulator of occupational therapists, and we oversee more than 6,500 occupational therapists registered here in Ontario.

***:
This role reports to the Programs Director and will be responsible for various accountabilities, including but not limited to those listed below.

**KEY FUNCTIONS AND RESPONSIBILITIES**:

- Designs, develops, implements, and monitors the daily operations of the I&R program.
- Evaluates and makes recommendations on all program components, using metrics and standards, while maintaining alignment with the College’s strategic and operational plans, and ensuring program objectives and timelines are met.
- Develops, implements, evaluates, and revises policies and procedures for the administration of the I&R Program and related Committees.
- Retains the services of consultants, investigators, experts, peer assessors, decision writers and legal advisors, as appropriate, and monitors their performance by providing feedback to ensure ongoing competence and effectiveness.
- Occasionally acts in the capacity of an investigator for complaints and reports, when required.
- Leads projects related to the program or other relevant College activities.
- Oversees the electronic data management process related to case files and applies principles of benchmarking to analyze data and identify trends as they relate to the program.
- Ensures complaints, reports and inquiries are effectively managed throughout the case file cycle taking appropriate and timely action.
- Oversees the preparation of case files for the Health Professions Appeal and Review Board and any Appellant Court of Ontario when an appeal is initiated and acts as a representative of the College before the board/court.
- Participates in the recruitment and selection process, and provides ongoing training, professional development, performance management, coaching and mentoring to I&R team.
- Delegates work assignments in accordance with individual skills and competencies, ensuring adequate time and resources provided to meet all performance standards.
- Facilitates annual performance appraisals and maintains supporting documents in conjunction with Human Resources.
- Addresses any performance issues related to the I&R team (as necessary), in conjunction with Human Resources.
- Conducts annual and quarterly review of program budget and makes recommendations regarding adjustments.
- Engages in needs analysis, identifying and articulating issues or gaps in I&R Program (or cross-program) processes and deliverables, defining desired state characteristics and success criteria.

**EDUCATION /EXPERIENCE**:

- University degree in Business, Health/Social Science, Law or related field.
- Minimum 3 years of management experience, ideally in a legal or regulatory setting.
- Proven program and/or project management skills.
- Background in not-for-profit, healthcare, regulatory, or public sector is an asset.
- Previous experience with investigation processes and procedures.
- Ability to work effectively in a committee structure.
- Familiarity with the _Regulated Health Professions Act, 1991_.
- Fluency in French is an asset.

**COMPETENCIES**:

- Exceptional interpersonal skills, including tact, discretion and diplomacy when dealing with sensitive matters.
- Strong communication skills (verbal & written), experience writing draft decisions.
- Able to model an organization’s values and effectively lead a team.
- Meticulous attention to detail and accuracy.
- Proven time management skills, able to set priorities and organize work effectively to meet deadlines.
- Demonstrated ability to work independently and take initiative.
- Strong analytical and presentation skills.
- Advanced computer knowledge, including Microsoft Office Suite, information systems, word processing, and database/document management software.
- Flexible, positive, and comfortable adapting to change and fostering an environment that welcomes it.

**COMPENSATION AND BENEFITS**:
The starting annual salary for this position is $87,105. Salary may change depending on level of experience.

The College’s physical office is located at 20 Bay Street (Suite 900), Toronto, ON. Located in the downtown core, next to Union Station and the PATH. Our offices provide convenient and ideal access to public transit.

We are a growing and dynamic organization with friendly, engaged staff in a collaborative work environment. The College recogniz

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