Security Risk Investigator

4 weeks ago

Toronto ON, Canada Ombudsman for Banking Services and Investments Full time

Are you a talented investigator interested in public service and contributing to financial fairness and justice?
We are currently looking for Investigators and Senior Investigators to join our team.
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.
Job Title: Investigator or Senior Investigator
Position Type: Permanent or Full-time contract (1 year). Ability to conduct investigations in both official languages will be considered a strong asset.
Description: The Investigators plays a critical role in the investigation and resolution of complaints. Investigators are assigned banking and investment cases involving a wide range of issues that range in complexity from straightforward to complex including multi-issue cases requiring a high degree of judgment, reasoning and/or analysis. For Investigators residing in the Greater Toronto Area this is a hybrid position based in Toronto and flexible work arrangements are possible.
Requesting financial analysis and loss calculations to be completed by the Investment Analysis Team as required; are consistent with OBSI’s standard approaches, policies and procedures
Writing clear initial view letters and facilitated settlement proposals
Facilitating settlements between clients and firms and confirming settlements in writing
Keeping informed about industry news, trends and developments
Helping and supporting colleagues when called upon
Participating in training to improve knowledge and skills
Contributing to the on-going development of OBSI policies and procedures
Performing other related duties and completing special projects as assigned by the Manager, Investigations
Strong knowledge of banking and investment industry and products, relevant legal and regulatory environment, and appropriate industry training
Strong planning, organizational and time-management skills - including the ability to identify tasks and resources required to complete investigations, the ability to use technology and identify resources to streamline investigations, and the ability to complete tasks and investigations within pre-determined timelines
Strong research skills and techniques
Good computer skills, particularly working proficiently with Word, Excel, Outlook and contact management/database applications and an ability to understand and adapt to new technologies
Bilingualism in French and English will be considered an asset
Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.

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