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Group Benefits Administrator
1 week ago
_Benefit_ from joining our growing team
**Our team is growing and we are looking for a Group Benefits Administrator based in our Barrie office.**
This role focuses on data maintenance of employee records, including employee and dependent information. In addition, this role works closely with the team to ensure that monthly billing statements are correct and that files are maintained.
**Main Responsibilities**
Client service point of contact
- Assist callers with plan inquiries and/or claims issues
- Redirect calls that should go to Carrier Claims Office
- Redirect calls that require an Administrator, if necessary
Process the following employee changes:
- Address Changes
- Order/Issue - New Drug Card/Temporary card
- Answer questions regarding dependents
- Prepare folders for administrators
Client Service - Online portal support
- Assist callers with inquiries about online enrollment portal
- Help with log in and password inquires
Peer Review / Auditing / Recordkeeping
- Assist team with monthly bill checking
- Audit checks on weekly payroll reports
- Manage incoming forms and pending files
Other Duties as Assigned
**Education**
- Some college, university education, or relevant business experience an asset
- Grade 12 education or equivalent
**Experience**
- Group Benefits Administration knowledge
- Attention to detail; proof reading abilities and mathematical aptitude required
**Qualification Competencies**
- Excellent customer service skills
- Must be well spoken and have strong written and grammar skills
- Requires an excellent command of the English language
- Attention to detail; proof reading abilities and mathematical aptitude required
- Bilingual, French and English an asset
- Demonstrated ability to coordinate a high level of activity - good at multitasking
- Must have good organizational skills
- Displays flexibility and adaptation, positive skills in a constantly changing environment
- Possesses a positive attitude and works well as a member of a team
- Able to communicate effectively with others
- Excellent problem solving and conflict resolution skills
- Excellent organizational and time management skills
- A self-starter who shows appropriate level of initiative and creativity
- Works proactively
**Salary**: $45,000.00-$55,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- benefits administration: 1 year (preferred)
Work Location: In person
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