Representative, End User Services

3 days ago


Montréal, Canada Moneris Solutions Full time

At Moneris, we are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools, and support them every step of the way.

Connect. Impact. Grow. Turn your passion into purpose with a career at Moneris.

Your Moneris Career - The Opportunity

Location(s): Burnaby BC (Hybrid or Remote)

6 month contract possible extension

Your Moneris Career - What you'll do
- Support the prioritization, documentation and resolution of end user IT help requests to maintain SLA and service expectations
- Log the IT Service Desk problem-solving process (e.g. successful / unsuccessful decisions made, and actions taken, through to final resolution)
- Fulfill incoming password reset requests observing established security and risk control procedures
- Give feedback on help sheets and other FAQ resources available to end users
- Responsible for incident management response activities for defined incident types to ensure efficient incident resolution.
- Communicate incident impacts to affected Departments following incident response processes to ensure affected teams are notified and business processes are adjusted based on nature and duration of incidents.
- Work on a scheduled shift

Your Moneris Career - What you bring
- College diploma required; or equivalent work experience
- Minimum 1 year of experience working in conducting operational processes in end user support in technical environments
- Comptia A+ training for basic technical troubleshooting
- Mac/Apple PC/Laptop knowledge
- Android and iOS mobile knowledge
- Proficient in technical setup and support, communication and troubleshooting
- Familiar with End user technologies
- You will need communicate with end users of all levels in the organization

Nice-to-have...
- Experience within the merchant and payment industry

Your Moneris Career - Who you'll work with

Our Technology Team's goal is to connect ideas and technology to create solutions that shape the way people pay. Connection is in our DNA, and we enable our merchants, business partners, and each other with the tools we need to thrive. We're a team of over 400+ people divided into six functions that oversee all technology aspects at Moneris, including software, infrastructure engineering, cyber security, data analytics, and project management.
- Learn more about how Moneris is striving to be at the forefront of Fintech


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