Customer Service Representative
3 weeks ago
Are you looking to offer your customer service skills in a fast paced, ever-changing environment?
Verdant Environmental Technologies is one Emerson’s fastest growing divisions, and we need team-oriented, problem solvers to help our growing customer base.
If you enjoy working with a friendly and dynamic Customer Support Team, then we need you
Customer Service Representative supports our customers with product information, training and completing inquiries on our products and services. Customer Support resolves customer queries by recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**As a **Customer Service Representative, you will**:
- Identify customer needs and help customers use specific features
- Training customers on our cloud portal and implementation software via web-conferencing
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints, manage product return & direct customers through next steps
- Streamlining product Installation Quotes with our 3 rd party partners
- Follow up with customers to ensure information is well received and client is satisfied
- Gather customer feedback to share with your director to improve Product Sales and Marketing
**Who You Are**:You are keen on creating a wonderful customer experience. You quickly and decisively take action to provide solution. You have the ability to learn and explain in simplified ways for User Understanding. You are passionate about your work, a positive attitude, and a true team player. You have the ability to operate in a fast growth, entrepreneurial environment with shifting priorities.
**REQUIRED EDUCATION, EXPERIENCE & SKILLS**:
- High School or any relevant education
- Great communication abilities, including written and verbal communication.
- Patience, empathetic and professional
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and quick learning ability.
- Microsoft office skills (Excel, Word, Outlook)
- Effective time management, prioritization, and multitasking skills
- Ability to work in a team setting
- Legal authorization to work in Canada - sponsorship will not be provided for this position
**PREFERRED EDUCATION, EXPERIENCE & SKILLS**:
- Understanding of Salesforce or any other CRM
- Fluent English with good written skills. French spoken and written language skills a benefit
**WHY EMERSON**
**Our Commitment to Our People**
**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**
**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**
**Our training programs focus on end-to-end development, from onboarding through senior leadership.**
**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**
**Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.**
**We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.**
**Our Commitment to Diversity, Equity & Inclusion**
**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.**
**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and **Diversity, Equity & Inclusion at Emerson **.**
**Equal Opportunity Employer**
**ABOUT EMERSON**
**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**
**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**
**Our Commercial & Residential Solutions business helps ensure human comfort and health, prote
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