Sales Representative

4 days ago

Montréal, Canada The Agency by Workland Full time

**Are you looking to make the leap into the tech industry?**

**Looking for a Sales Representative**

Workland is a unique company specializing in recruitment software technology, HR marketing and staffing agency services. For its ATLAS technology business unit, Workland is looking for a motivated individual with excellent interpersonal and communication skills to **join the Sales & Customer Experience team**.

The goal of this position is to ensure that ATLAS customers are happy and satisfied every day and have an exceptional customer experience. After acquiring all the skills to master the understanding of our ATLAS system and in addition to demonstrating your excellence in customer management, you will have the opportunity to grow within the organization within the business development team. This position is a great training opportunity for anyone interested in learning all about customer support, implementation project management and sales in the high potential IT industry.

**WHY THIS POSITION SHOULD INTEREST YOU**:

- Have a career in a fast-growing, high-potential industry
- Opportunity to develop your skills beyond a traditional role: customer service, sales, training and marketing.
- Get valuable software support training
- Work in a down-to-earth, family-oriented work environment
- Very involved management team, committed to supporting its employees
- Position offering a multitude of career opportunities
- Ability to make a difference every day
- Possibility to work remotely

**JOB DESCRIPTION**

Reporting to the VP Customer Experience, to familiarise him/herself with the ATLAS product, the Sales Representative will provide a single point of contact for customers and is the first point of entry for all support requests for ATLAS. During this training period, job responsibilities will include all aspects of help desk services and, if necessary, training on the ATLAS platform to enhance user skills. Progressively, the person selected will take on internal and external sales responsibilities.

**YOUR RESPONSIBILITIES DURING THE FIRST YEAR WILL BE AS FOLLOWS**:

- Prospecting activities to develop new customers for ATLAS.
- Demo presentations of the ATLAS solution in collaboration with the Customer Experience team.
- Follow-up with potential clients on service offers until signature.
- Collaborate with the Customer Experience team for implementation and support of newly integrated customers.
- Respond to general customer inquiries.
- Be the primary point of contact in support to identify and escalate customer issues quickly.
- Manage inbound incidents and service requests through to resolution, including escalations, and follow-up communications with the end user.
- Contribute to the writing and updating of training materials for customers.
- Inform customers of new modules and features.
- Work with the marketing team to prepare communications and announcements of new features to customers.
- Develop an increased knowledge of the IT system and a strong understanding of recruitment dynamics in all types of organizations, both public and private.
- Monitor industry trends.
- Perform other duties as required.

**WHAT YOU WILL NEED FOR THIS POSITION**

**TRAINING AND EXPERIENCE**
- From 2-5 years of experience in a customer service role.
- College or university degree in a relevant field or equivalent experience.
- Experience in customer service and/or sales for a software vendor (a big plus).

**OTHER REQUIREMENTS**
- Have a passion/enthusiasm for delivering an exceptional customer experience, have good phone and virtual etiquette, and the ability to support end users with varying levels of computer skills.
- Be very comfortable with technology and enjoy working in a technical environment.
- A genuine desire and commitment to help/support others and solve problems.
- Great listening skills and concern for an impeccable customer experience to create “Raving Fans”
- Strong verbal and written communication skills.
- Strong interpersonal skills and ability to work both independently and as part of a team.
- Organizational and administrative skills, with a commitment to meeting deadlines and customer expectations.
- Analytical, critical thinking and solution skills.
- A strong commitment to continuous learning.
- Energy, positive attitude, good ethics and relationship building skills.
- Perfectly bilingual (French and English)
- Must have a driver's license and access to a car to occasionally travel to current or future clients.

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