Product Owner, End-to-end Visibility

7 months ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- Reporting directly to the Director, End to End Visibility Platforms, the Product Owner, End to End Visibility Platforms will be responsible for developing the company's technology platforms used to manage the relationships Intelcom forges between its Clients, Consignees and IDCs. These platforms include various in-house CRMs and sophisticated notification systems.

With these platforms, we aim to bring every party the visibility it needs to ensure a great delivery experience. In addition to this, we want visibility to equate with proactivity to allow our Intelcom staff to leverage the platforms built to inform our stakeholders when delays or issues occur.

Key Responsibilities:

- Capture, document and prioritize product requirements with stakeholders;
- Provide visibility and guidance to management on the End-to-End Visibility Platforms roadmap implementation progress;
- Maintain a healthy backlog of features and experiments;
- Work closely with assigned multi-function teams (product management, software development, operations, finance, etc.) to ensure we're building the best products;
- Perform product demos;
- Investigate inefficiencies in our systems / processes and suggest improvement opportunities;
- Help support effort to identify and remove technical debt in our existing systems
- Act as a SME on products in place;
- Act as a leader within a cross-disciplinary scrum team

Qualifications:

- Master's degree in Computer Science, Engineering, Operations Management or equivalent practical experience;
- 3+ years product management and passion to solve user problems;
- Certified as Scrum Master or PMP (asset);
- Experience in the Logistics Sector
- Experience working with CRM-like platforms
- Experience with key product management, agile development principles;
- Experience delivering complex technology products which require attention to detail;
- Strong understanding of modern development practices and planning processes;
- Exceptional organizational, analytical and problem-solving skills;
- Demonstrated ability to define, measure and analyze processes to identify improvement opportunities;
- A strong taste for innovative projects and a will to learn new technologies / test out new ideas
- Experience with cloud platforms (Azure, AWS, etc.) and common development paradigms (git, APIs, etc.)
- Experience with Microsoft Power Platform suite (asset)
- Solid documentation skills and backlog grooming skills
- Ability to drive the team to success and create bonds with developers, QA, etc.

Benefits:

- Varied and intellectually captivating projects;
- Opportunities for growth;
- Competitive salary;
- Group insurance plan and RRSP after 3 months;
- Located in Griffintown (Montreal), accessible by public transportation;
- Training program and reimbursement of professional title fees.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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