Resident Services

2 weeks ago

Toronto, Canada AMI Full time

**Skill Set/Experience Requirements**:

- **Required Skills**:Administration & Customer Service
- **Intermediate Skills**:Procurement, Trades Liaison, Staff Scheduling
- **Advanced Skills and Asset**: Property Management Administration, Leasing and Sales, Accounts Receivable, Resident Relations, Organization, Deadline and Timeline Compliance, Residential Tenancies Act, AODA, Human Rights Act

**Duty and Task Outline**:

- Provide superior service to residents and ever-improvement of service quality.
- Preparation of written correspondence and building notices under direction of Property Manager and Senior Property Manager.
- Coordinate and execute leasing office with move-in and move-out preparations and showing apartments to prospects.
- Administration and control of move-out inspection charges.
- Superior record-keeping, reporting and maintenance of administrative data in the management office (i.e. Tenant database, parking, lockers, etc.).
- Oversight of tenant work order tracking and ensure expedient service.
- Collection and deposit of tenant rent payments, and tracking of payments, N4’s.
- Conducting phone calls and arrears notices to delinquent accounts.
- Preparation of Rent Increases/Renewal of Tenancy documents (N1’s).
- Preparation, obtaining approval and issuing of Purchase Orders under absolute approval of Property Manager and Senior Property Manager.
- Assistance and administrative support to the Property Manager and Senior Management.
- Maintain offices in a neat and orderly fashion at all times.
- Other tasks/projects as assigned by Property Manager and/or Senior Management.

**Performance Appraisal Platform**:

- Customer Service and Retention
- Vacancy
- Team Work Skills
- Administrative Accuracy and Deadline Compliance
- Policy and Process Compliance

**Salary**: $41,000.00-$44,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- property management: 1 year (preferred)

Work Location: In person

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