Inside Account Manager

1 week ago


Sherwood Park, Canada Sunbelt Supply Full time

Sunbelt Supply Canada is a leading specialty industrial supplier of valves and related products and a provider of technical solutions to the energy and industrial sectors.**_Summary of Responsibilities _**_Major Tasks, Responsibilities and Key Accountabilities
- **
- Respond to incoming customer inquiries, develop accounts, and generate quotes.
- Maximize gross margin sales through careful analysis during the quote process.
- Identify and act on opportunities to increase market share by growing sales.
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate.
- Assist outside sales and/or branch management in processing priority transactions.
- Work to understand customers’ business and determine customers’ requirements and expectations to recommend specific products and solutions and make value-added recommendations to increase sales.
- Enter and maintain customer orders & purchase orders.
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information.
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.
- Monitor expected ship dates to ensure timely delivery and expedite as needed.
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Perform other duties as required.
- Take reasonable care for the safety and health of yourself and others, report workplace hazards, injuries, or illness immediately.

**_Qualifications _**
- High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience.
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Willingness and ability to be on call as needed to provide 24-hour service to customers.
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
- Valid Driver’s license.
- Additional Qualifications:
- Must have the ability to provide documentation verifying legal work status.
- Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries.

**_Environmental Job Requirements _**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
- Sunbelt Supply Canada is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, g_


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