Key Account Management Professional
3 weeks ago
At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 98,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?
YOUR ROLE
Do you have the eye of a bold eagle, the concentration of a hunting lioness, the social skills to work and communicate with a team? Key Account Management Professional we are looking for Your mission will be to oversee a portfolio of assigned customers/accounts and deliver client solutions based on customer needs. Accountable for retention of business and new growth. The account manager plays a strategic role in management and coordination of all customer service/quality efforts and execution by the respective operational teams in the product categories involved. They ensure ownership, accountability, and consistency in service quality and customer satisfaction. Models and acts in accordance with our guiding principles and core values.
WHAT ARE YOU GOING TO DO?
- Operates as the point of contact for assigned accounts. Developing a trusted advisor relationship with customer and CEVA stakeholders - Serves as the primary contact for communications with the assigned accounts.
- Coordinates and provides direction for customer service efforts from all station departments involved with the assigned accounts, works with the managers and supervisors to ensure a consistent and high level of customer service.
- Effectively hands over documented new business to product operations teams to ensure that customer requirements and CEVA service/solution commitments are met.
- Creates, implements and maintains standard operating procedures (SOPs) for each client.
- Prepares management KPI reports that track adherence to standard operating procedures, quality of service, customer volumes, and reviews results with internal teams on a regular basis. Analyzes causes of concern and drives corrective actions and changes in solutions through a project management framework.
- Conducts regular and structured review sessions with assigned customers for updates on customer strategy and priorities, adjustment of our value proposition, continuous improvement, and innovation, as well as operational excellence.
- Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met.
- Utilize superior communications and negotiation skills to inform and motivate staff and develop effective working relationships with peers, executives, and clients.
- Address all performance problems promptly and directly in accordance with company policies.
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
- Develops and maintains functional knowledge of the products, services and operations offered and actively participate in product training sessions.
- Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
- Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively source, aggregate, analyze and present information and respond to questions from management, employees, and customers.
- Ability to effectively identify cause and effect relationships, formulate solutions for deficiencies and drive their implementation and observation in a timely and consistent fashion.
- Advanced proficiency in Microsoft Office - specifically Excel Pivot-Tables/Graphs, Formulas and PowerPoint.
- In depth knowledge of company’s and industry products and services required.
- Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.
- Critical thinking and problem solving. Experienced in delivering client forward solutions based on Customer needs.
- Intermediate understanding and experience in project management methodologies.
- Self-motivated and able to thrive in a results driven environment.
- Demonstrated leadership skills in influencing departments and implementing and managing change.
- Ability to plan, organize and manage multiple projects at the same time, set and communicate priorities. Accepts responsibility for results.
- Develops and uses collaborative relationships to accomplish work goals.
Minimum:
- Minimum three
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