Account Manager, Community Engagement

4 weeks ago

Winnipeg, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace for Giving Back.

**What We Offer**:

- Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements.
- Comprehensive extended health care coverage with 100% premium cost paid by the employer.
- A retirement savings plan with a generous matching contribution.
- Opportunities for career development and tuition reimbursement.
- A clear path for career advancement within a growing organization.
- An equipment allowance and provided computer equipment
- Starting annual vacation of three weeks, with additional paid time off during the final week of December.
- Generous paid Federal and Provincial holidays, personal days, and sick leave.

**Position Summary**

**Accountabilities**:
Partnership Development / NPower Canada Values Proposition:

- Engaging in a relationship-building and consultative mutual benefitting process with various communities of the province
- Executing creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
- Plan, organize, and lead a consultative activity development process resulting in a partnership plan to grow the relationship based on the community’s need.
- Assists the NPower Canada teams in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts, and marketing campaigns.
- Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce).
- Maintaining standards aligned with our Core Values and high-quality customer service.
- Network and represent to improve the presence and reputation of NPower Canada.
- Develop and maintain a deep understanding of NPower Canada’s suite of services and value proposition to engage new and existing participants to NPower Canada training programs.

Outcomes Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:

- Conduct daily data reviews, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
- Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.

Team Collaboration. You will be working cross-departmentally, supporting:

- Work to coordinate timely applicant interviews, offers of admission, and timely follow-up communications.
- Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Applicant Communication and Support. Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:

- Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
- Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

**Who You Are**:

- 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.
- Lived experience with First Nations, Métis, Inuit or mixed ancestry communities, and knowledge of Indigenous Protected and Conserved Areas is an asset.
- Strong preference will be given to Individuals who self-identify as Indigenous, including First Nations, Métis
and Inuit peoples. We recognize the unique lived and/or work experience and contributions such individuals can make to our team and consider this an asset.
- Experience with engaging Indigenous communities is considered a strong asset.
- Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
- Experience with the prospecting process and the sales cycle.
- Strong expertise in client and community service with an orientation toward innovation and collaboration.
- Highly motivated, self-driven, result-oriented,

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