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Account Manager, Community Engagement

4 months ago

Winnipeg, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers.

Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.

NPower Canada provides employers with access to a pipeline of eager, diverse, and job-ready talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers.

**NPower Canada is a certified Great Place to Work® in 2023.**

**Position Summary**

**Accountabilities**:
Partnership Development / NPower Canada Values Proposition:

- Engaging in a relationship-building and consultative mutual benefitting process with prospects including developing strategies, and executing creative follow-up efforts, in order to achieve sales-oriented targets that meet the goals of Outreach and Engagement Operations.
- Executing creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
- Plan, organize, and lead a consultative business development process resulting in a strategic partnership plan to grow the relationship and discover further opportunities.
- Assists the Community Engagement and MarComm teams in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts, and marketing campaigns.
- Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce).
- Maintaining standards aligned with our Core Values and high-quality customer service.
- Network and represent to improve the presence and reputation of NPower Canada.
- Develop and maintain a deep understanding of NPower Canada’s suite of services and value proposition to engage new and existing clientele in sales-oriented conversations.

Outcomes Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:

- Conduct daily data reviews, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
- Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.

Team Collaboration. You will be working cross-departmentally, supporting:

- Work to coordinate timely applicant interviews, offers of admission, and timely follow-up communications.
- Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Applicant Communication and Support. Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:

- Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
- Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

**Who You Are**:

- 4+ years of successful value/benefit propagation or sales experience and a proven track record.
- English/French Bilingualism is considered a strong asset.
- Lived experience with First Nations, Métis, Inuit or mixed ancestry communities, and knowledge of
Indigenous Protected Conservation Areas is an asset.
- Strong preference will be given to Individuals who self-identify as Indigenous, including First Nations, Métis
and Inuit peoples. We recognize the unique lived and/or work experience and contributions such individuals can make to our team and consider this an asset.
- Experience with engaging Indigenous communities is considered a strong asset.
- Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
- Experience with the prospecting process and the sales cycle.
- Strong expertise in client and community service with an orientation toward innovation and collaboration.
- Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
- Ability to work independently and as part of a team.
- Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time.
- Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have an understanding of the relevant experienc