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Concierge - Seasonal Bilingual Advisor (French)

2 months ago

Toronto, Canada Aritzia Full time

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNTIY

Join our high-performance Concierge team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day.

We’re proud to offer industry leading wages starting at $21/hr with unlimited growth potential at Aritzia. Plus, the opportunity to earn seasonal incentives throughout the event.

You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

THE ROLE

As a Seasonal Bilingual Concierge Advisor, you will:

- Sell clothes and earn client confidence through unparalleled styling expertise
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
- Meet and exceed established performance targets

THE QUALIFICATIONS

The Seasonal Bilingual Concierge Advisor has:

- The passion for providing world-class client service and building long lasting client relationships
- An aspirational sense of individual style
- The desire to thrive on a high-performance team
- The ability to communicate effectively in English (written and verbal) and French (written and verbal)
- Native French-Canadian or French speaker preferred
- Certifications in French language proficiency such as DALF/CEFRL C1 & C2 preferred
- The aptitude for learning and navigating diverse technology systems

Prior retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Seasonal Bilingual Concierge Advisor, you have:

- The availability to work 40 hours per week for your first two weeks of mandatory training. Morning or evening training sessions are available to choose from (8:30AM - 2PM, 2:30PM - 8:30PM)
- The ability to work shifts up to 8.5 hours in length within our operating hours of 9 AM - 10 PM your local time, 7 days per week (including evenings and weekends)
- The ability to work a variable shift schedule - our Shift Bid Program provides weekly schedules for three-month intervals based on business needs
- The ability to work during peak sales events in November - January (time off requests during these times will not be approved)

THE COMPENSATION

The starting wage for this position is $21/hr.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
- The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.

ARITZIA
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._