Starbucks Team Lead

1 week ago

North Vancouver, Canada Northland Properties Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Starbucks Team Lead

**Location**: North Vancouver

**Department**: Casual Dining - Starbucks

**Reports to**: Manager, Casual Dining & Starbucks Store Lead

**Role Status**: Full-time and Part-time seasonal - hourly

ABOUT US

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunities. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY
The Starbucks Team Lead role is a customer-facing position, focused on serving hot and cold quick-service food and drink items. As a part of the Starbucks team, you will be trained as per Starbucks training guidelines working in both solo and team environments. The Starbucks Team Lead role focuses on maintaining store operations and procedures in compliance with Starbucks Regulations.

ESSENTIAL JOB FUNCTIONS
- All daily operations of the licensed Starbucks store
- Handling of cash
- Opening and closing procedures
- Maintaining quality store operations
- Training and coaching new hires and current employees according to corporate standards
- Performing and supervising others in cleaning and operations tasks in accordance with the Duty Roster
- Serving guests in a prompt and friendly manner
- Providing premium customer service

SUPERVISORY RESPONSIBILITY
This position provides direct supervision to the following positions: Starbucks Barista

REQUIRED QUALIFICATIONS AND ABILITIES
- Experience supervising staff in a coffee-related business preferred
- Excellent customer service skills
- Starbucks training preferred
- Knowledge of general health and safety procedures
- We provide training however we require a willingness to learn
- High energy and strong work ethic
- Strong Microsoft Office skills required

WORKING CONDITIONS
Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties' friends and family discounts program includes hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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