Starbucks Supervisor

**Job Title**: Supervisor, Starbucks

**Location**: North Vancouver

**Department**: Food & Beverage

**Reports to**: Manager, Casual Dining & Starbucks Store Lead

**Role Status**: Full / Part Time Seasonal / Permanent
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Supervises daily operations of the licensed Starbucks store
- Anticipates, identifies, and responds to guest needs and wants, providing excellent service to internal and external guests
- Maintains quality store operations
- Trains and coaches new staff and employees according to corporate standards
- Prepares staff schedules
- Maintains labor, food & expense cost control following the outlet budget
- Assigns work to staff
- Cleans and supervises staff in cleaning and operational tasks in accordance with the Duty Roster
- Follows and shows others standards for merchandising, stocking, rotation, and storing of product
- Counts inventory and maintains inventory par levels
- Orders products
- Upsell products to increase sales
- Checks cash handling and cash register functions are accurate
- Acts as a role model and provides training to employees and assists the Casual Dining Manager as requested

**Requirements**:

- Successful completion of secondary school, post-secondary education preferred
- B.C. Food Safe certificate required
- Experience supervising staff in a coffee-related business preferred
- Starbucks training preferred
- Excellent organizational skills
- Strong Microsoft Office skills required
- Ability to work varied shifts including evenings, weekends, and holidays