Receptionist/secretary

2 weeks ago

Sarnia, Canada Family Counselling Centre Full time

Family Counselling Centre has a permanent, full-time Receptionist/Secretary position available. The position is responsible for providing a high level of customer service to our clients in a very busy office environment. Monday, Tuesday, Friday, 9:00 am to 5:00 pm and Wednesday and Thursday 1:00 pm to 8:00 pm.

**SPECIFIC RESPONSIBILITIES AND KNOWLEDGE**:

- Tasks will include, but not limited to, greeting clients, either in person or by using multi-line telephones.
- Prepare work to be accomplished by gathering information and requirements, setting priorities.
- Forward information by answering the telephone; forwarding calls; recording and delivering messages; maintaining logs; sorting & distributing incoming documents and collecting and mailing outgoing documents.
- Will need to produce information by preparing fee agreements, letters; inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Assist clients by answering the telephone; providing information; answering questions; scheduling appointments; completing payment transactions.
- A requirement to complete bank transactions by making deposits and entering data, maintain quality service by following procedures and manuals, enforcing organization standards.
- Maintain appointment schedule by using electronic calendaring.
- Maintain client confidence and protect operations by keeping all information confidential.
- Maintain historical records by preparing, sorting, and filing documents and maintain technical knowledge by attending educational workshops.
- Will contribute to team efforts by accomplishing related results as needed and meeting deadlines.

**SKILLS AND ABILITIES**:

- Proficient in typing with solid working knowledge and experience in the use of computer programs and databases.
- Excel in organization and time management skills and ability to prioritize workload.
- Function efficiently in a fast paced and multi-tasking environment while remaining calm under pressure.
- Excellent interpersonal skills: ability to relate to a diverse client base, empathetic to varying backgrounds while ensuring confidentiality.
- Ability to maintain a strong sense of respectfulness, sensitivity, and integrity.

**MINIMUM QUALIFICATIONS**:

- Minimum Grade 12 diploma or equivalent and several years of reception/secretarial experience
- Solid working knowledge, comfort and proficiency typing, using the computer with various database systems.
- Exceptional organizational, time management, communication, administrative and interpersonal skills required.
- Ability to speak French or the commitment to learn conversational French.
- A current satisfactory Criminal Reference check, including a Vulnerable Sector check or the ability to obtain one.

Family Counselling Centre is committed to providing accommodations for persons with disabilities. If requested, accommodation will be provided during the recruitment process. This document is available in an alternative format upon request, to accommodate individuals with a disability.
- We Are A United Way Funded Partner_

**Job Types**: Full-time, Permanent

Pay: $33,637.00-$43,102.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 5 years (required)
- Administrative experience: 5 years (required)

Work Location: In person

Application deadline: 2024-05-26

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