Technology Specialist

7 months ago

Toronto, Canada Toronto Metropolitan Full time

**About Toronto Metropolitan**:
At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

**The Chang School**

The G. Raymond Chang School of Continuing Education is Canada’s foremost provider of university-based adult education, facilitating access to the University’s renowned, professionally relevant courses and programs. Since 1975, we have been delivering leading-edge workplace knowledge that empowers learners to reach their personal and professional goals. We have approximately 70,000 annual enrolments (in 1,500 courses, seminars, and workshops) in Arts; Business; Communication and Design; Community Services; Engineering, Architecture, and Science; Gateway for International Professionals; Programs for 50+; and Spanning the Gaps - Access to Post-Secondary Education. We also offer 86 career-related certificate programs and numerous course series, with 39 certificate programs that can be completed entirely at a distance. Our flexible, accessible programming is available on campus, via distance education, and off-site for employee groups at leading organizations.

**The Opportunity**:

- Update and support Software, Hardware, Platforms, Cloud Services to assist in the efficient operation of the student computer labs; and ensure clients’ issues and requests are resolved and addressed in an efficient and timely manner.
- Take a lead role on projects and coordinate the implementation activities, to oversee and provide in-person and remote support and advice on the localized use of technology services (hardware and software) and network and security administration; including the installation, maintenance, troubleshooting, and training users on new systems.

**Responsibilities**

Under the direction of the Manager, IT Operations,
- Creating, maintaining, and managing Azure Virtual Desktop (formerly called Windows Virtual Desktop) and Azure labs as need for all the courses taught at the Chang School each term
- Collaborating with administrators and instructors to determine the requirements for virtual machines and virtual labs for students.
- Creating, maintaining, and managing Azure Virtual Desktop (formerly called Windows Virtual Desktop) and Azure labs as need for all the courses taught at the Chang School each term
- Collaborating with administrators and instructors to determine the requirements for virtual machines and virtual labs for students.
- Provides IT technical support to students and staff at the Chang School
- Assist in set up of new computers for staff, including joining computers to the domain
- Managing the student labs both virtual and physical and liaising with other TMU IT Teams as required
- Assisting with any upgrades or changes to current technology requirements for Student facing programs that leverage Chang School labs
- Working with vendors to find out license information for software required by students
- Coordinates, Assists, or Lead projects, as required, from the initial stages of research and analysis through to implementation of those projects and initiatives for the Chang School.
- Other duties as assigned

**Qualifications**
- Successful completion of a post-secondary degree in a technology-focused field with specialized training in current technology, including cloud computing, data and information technology management and a minimum of 3 years of relevant experience in providing technical client service support in the following areas are required:

- Experience in coordinating project initiatives, including but not limited to rolling out upgrades, new software, systems etc
- Experience in troubleshooting and repairing hardware and software.
- Technical documentation experience.
- An equivalent combination of education and experience may be considered
- Strong knowledge of system design concepts and processes.
- Strong analytical, critical thinking and problem solving skills.
- Solid oral and written communication skills in order to deliver the appropriate training and support, including documentation and user guides to instructors and students in the use of educational technologies.
- Strong interpersonal relationship skills to advise internal users, work well with other internal IT teams, and to develop an understanding of their specific needs and to ensure timeliness of solutions.
- Strong problem-solving and analytical and research skills to recommend new technology solutions.
- A commitment to client service to faculty, staff and students.
- Knowledge of security and privacy best practices.
- Strong organizational

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