Client Services Coordinator

4 months ago

Toronto, Canada RepRisk AG Full time

Company Description
**About Us**

RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world - we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world - do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

**We Offer**
- Flexible working hours and arrangements, we are in a hybrid setup with the expectation employees will be in the office two days a week.
- An entrepreneurial, international, and dynamic work environment
- A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
- A company that embraces diversity, because life would be boring if we were all the same

**Job Description**:
**About You**

Are you a people-oriented and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful?

If your answers are YES - then this is the perfect role for you

**Your Responsibilities**

As our new Client Services Coordinator, you will play a crucial role in supporting RepRisk's growth and global reach by providing product and service-related support to our clients and partners operating in different industries and functions, such as banking, insurance, investment management, non-financial multinationals. You will be part of our global Sales & Marketing division and report to the Client Services Team Lead, based in Toronto, Canada.

Moreover, you will:

- Work and function as a team player in a cross-cultural team with your colleagues based in Europe, Asia, and North America to deliver best-in-class client support to RepRisk’s global base of +550 clients and partners
- Support client onboarding processes
- Deal with incoming client requests during EDT office hours
- Independently execute the production and delivery of standard RepRisk products for clients (e.g., reports, data exports and feeds) and other client-related administrative tasks
- Cooperate with other internal stakeholders (e.g., the Sales, Management, IT, Products, Operations) to solve client-related queries, as well as to develop and execute internal projects

Support RepRisk's position as a leading ESG service provider by maintaining the high-quality service standards of RepRisk

**Qualifications**:
**You Offer**
- A Bachelor’s Degree of a respected university or college
- 2-3 years of experience in client-oriented positions, preferably in the financial industry or data provider space
- Experience with CRM software, preferably Salesforce
- Data-driven and innovation-driven attitude with high analytical and structured thinking, organized, solution-oriented, and efficient in execution
- Strong written and verbal communication skills with a proficiency in English, every other language is a plus
- You are comfortable working both in a team and independently, in an international and dynamic environment.
- Previous experience with data delivery systems (e.g., S-FTP, Cloud) and familiarity with financial markets data are a plus

Additional Information

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