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Client Services Coordinator

2 months ago

Toronto, Ontario, Canada ThePub Full time

Job Title: Client Services Coordinator

We are seeking a highly organized and motivated individual to join our team at ThePub as a Client Services Coordinator. This entry-level role offers an excellent opportunity for individuals who have experience in client-facing customer service and are eager to learn and grow in a post-production setting.

Key Responsibilities:

  • Provide exceptional customer service to all clients and work with the team to manage client expectations.
  • Greet and escort clients to their editing suites upon arrival.
  • Prepare rooms for client sessions, ensuring they are stocked with drinks, snacks, and other essentials.
  • Plan and purchase food for client meals and snacks as needed.
  • Take and prepare lunch orders for clients and working artists.
  • Maintain and stock the pantry and fridges, ensuring supplies are ordered and replenished regularly.
  • Oversee the tidiness and upkeep of edit suites, maintaining supplies for client and talent use.
  • Help coordinate staff and client events as a member of our social events committee.
  • Support the Producing team with daily tasks as needed.
  • Organize and maintain best practices sheets, expenses, and data sheets.
  • Assist Producers in project tracking for billing purposes.
  • Maintain schedules and other organizational duties as assigned.
  • Work calmly and professionally, especially during high-pressure situations.

Qualifications:

  • Relevant experience in client-facing customer service.
  • Restaurant and administration experience is a plus.
  • Strong organizational skills and a self-starter attitude.
  • Comfortable working with Microsoft Teams and other computer applications.
  • Ability to stay calm under pressure and maintain professionalism at all times.