Through Life Support Specialist

2 weeks ago


Burnaby, Canada OSI Maritime Systems Full time

About Us

The TLSS will provide expert knowledge to the In-Service Support (ISS) group with planning, delivery and operation of in-service support, equipment modifications, understanding of repair procedures and resolution of design and/or maintenance issues and working collaboratively with a range of other specialists, to ensure effective through life support to OSI Customers.

Main Responsibilities
- Leads the analysis and resolution of problems, escalated by the Incident Management Team, and determines the optimum means to deliver the required solution
- Leads the impact analysis of reported obsolescence issues on OSI ISS and legacy Customers.
- Prepare obsolescence status reports and other ISS contractual deliverables, under the direction of the ISS PM. Works with the ISS Supply Chain Specialist to co-ordinate and significantly contribute to the development and maintenance of the ISS Supply Chain
- Works with Product Development and Engineering to determine necessary changes to ISS Customers’ configurations
- Manages and executes minor updates to drawings and technical documentation.
- Support the development of proposals and estimates in response to client requests for proposals.
- Identify reoccurring challenges to effective through life support, related to product design or process, and log these challenges using OSI’s Continuous Improvement process.

You Bring
- Technical/professional qualification and/or post graduate qualification or equivalent experience
- 5+ years relevant experience of technical support to in-service customers
- Training and experience in Obsolescence Management would be an advantage
- Experience of military Customers’, Integrated Logic Support, Supportability Engineering and military supply chains would be an advantage
- Experience of Solid Works, PDExpert and EPICOR ERP would be an advantage
- Excellent communication and collaboration skills

Why OSI?

We have a Professional Development program in place that supports our employees in their career development by providing funds, time, and opportunities to become better at what they do.

At OSI you can make a difference. We are a change willing organization that is always looking for new ideas. We strive to improve what it is we do and how we do it. If you have ideas we would love to hear about them.

OSI fosters an inclusive and diverse culture. We celebrate our diversity and strive to be more inclusive
because it makes us a better company.

Should you require assistance and or accommodations during the hiring process, please contact Talent Acquisition, OSI.

**We also offer great benefits**:

- Extended healthcare
- Dental care
- Group Retirement Savings Plan
- Emergency Travel Assistance
- Employee and Family Assistance Program



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