Implementation Advisor

4 weeks ago

London, Canada PSD Full time

**About PSD Citywide**

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

PSD’s service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.

**As we continue to grow our team, PSD Citywide is hiring for a talented Implementation Advisor. This is a full time remote based position within Canada.**

**Responsibilities & Duties**

**Project Management**
- Act as a lead Advisor, managing multiple, multi-phase software implementation projects simultaneously.
- Provide leadership to team members, delegating and prioritizing tasks to junior staff and the development team.
- Draft Project Plans, defining scope, objectives, schedules, and roles/responsibilities.
- Communicate effectively with project stakeholders, ensuring parties are informed of expectations, progress, and challenges in a timely manner.
- Document project plans, schedules, meeting minutes and relevant records.
- Manage client expectations, address concerns, and ensure client satisfaction.
- Prevent scope creep and maintain change management procedures.

**Software Implementation**
- Perform Needs Analysis to identify and define the client’s business requirements.
- Configure software as defined in Needs Analysis.
- Ensures optimal system functionality through design of reports and custom add-ins.
- Draft specification documents for the development team required for client-specific custom solutions.
- Analyze, leverage, and manipulate significant amounts of financial data with high attention to detail.
- Ensure quality assurance through testing, reconciliations, and troubleshooting.
- Develop and deliver client-specific training programs and material.

**Software Support**
- Serve as the primary point of contact for end-users experiencing software-rated issues or requiring assistance providing timely and effective resolution.
- Diagnose and troubleshoot software-related problems.
- Prepare and document support ticket information required for developer investigations.
- Maintain documentation and knowledge base of troubleshooting procedures, and FAQs to support efficient resolution of common issues.

**Business Solution Design**
- Support the Sales team with software demonstrations.
- Produce new and creative analytic solutions that will become part of PSD’s core deliverables.
- Support clients in the implementation of financial management improvement initiatives using your strong technical skills and accounting experience.
- Other duties as assigned.

**Qualifications**
- College or University Degree in Finance, Information Management, Business, Accounting, or related program.
- 3-5+ years experience in a client-facing, budgeting software delivery environment.
- Efficient project management, stakeholder engagement, communication, and organizational skills are essential.
- Ability to deal with ambiguity and take charge of client projects.
- Knowledge of public sector financial legislation, municipal financial management (budgeting, reporting, and accounting) and the relevant financial software and systems.
- Goal oriented individual with a proven ability to drive strong business results.
- Professional self-starter with a commitment to improve skills through continuous learning.
- Deadline driven individual with strong verbal and written communication skills, attention to detail, creative, and able to collaborate with team members with professionalism and tact.
- Professional experience in finance, accounting considered an asset.
- Knowledge in the public sector accounting standards (PSAS), government financial legislation considered an asset.
- Knowledge and/or experience working with large data sets, financial software, and analytical tools.
- Experience in project management tools, methodologies and bets practices.
- Advanced in Microsoft Office Suite (Word, Excel, PowerPoint).

**Recruitment Process**

**Phone Interview**

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact w

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