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Academic Advisor

3 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

Please note, this is a temporary full time contract opportunity with an expected end date of June 1, 2024.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
**About Us**:
The Richard Ivey School of Business is Canada’s premier business school, recognized worldwide for the quality of its management programs. The HBA program is one of the central business units within the Ivey Business School. It makes a significant financial contribution to the School’s operating budget and is identified strategically as the school’s flagship program.

The Ivey HBA Program is a second-entry program (students enter the program in year three of their university experience). The HBA Program Services Team supports approximately 1400 students across HBA 1 and HBA 2 along with Dual Degree students and a Graduate Diploma in Accounting.

**Responsibilities**:
The Academic Advisor will provide excellent in-program experience for close to 1600 HBA students. The Academic Advisor is the first point of contact related to most academic inquiries and concerns for our students and partners with our Program Coordinators during various academic events (e.g. add/drop, elective pre-registration and adjudication). The Academic Advisor also partners with the Academic Advisor (Team Lead) in academic planning discussions and helps to navigate and advise on academic policy with students and faculty Increasingly, this role is critical to the student experience, not just in elements of advising that involve academic matters, but in personal, sometimes quite serious matters that involve the well-being of our students, partnering with on campus resources to ensure all of our students have access to the attention they need.

**Qualifications**:
**Education**:

- University Degree
- Mental Health First Aid Certification is preferred

**Experience**:

- 3 years’ experience in an academic environment with direct experience advising and coaching post-secondary students
- Experience coaching post-secondary students with mental health concerns would be an asset

Knowledge, Skills & Abilities:

- Proven track record in working effectively and accurately in an academic setting while providing superior service in a hectic, professional student-centric environment
- Demonstrated experience working with students in an academic setting and experience in recognizing and triaging serious personal matters of post-secondary age students
- Proven mature judgement to identify student problems and when to escalate for resolution with a demonstrated empathetic and compassionate nature is essential
- Proven ability to successfully manage projects independently; ability to proactively plan and problem-solve, to organize own work effectively, to multitask and to meet demanding deadlines
- Ability to work in a team setting with preferred experience in guiding team members through a project, its process and implementation
- Work effectively and collaboratively with senior leaders on academic matters; bringing academic policy knowledge to the discussion to assist with various academic decisions
- Exceptional interpersonal and communication and presentation skills, both verbal and written
- Confidence and interest in presenting to a large student group on matters of academics and student leadership topics
- Strong database management and data base reporting experience; strong computer skills; Salesforce, Crystal reporting, Excel, Word, PPT, with a strong aptitude to learn new technology
- Knowledge of confidentiality, privacy and FIPPA legislations

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.