Territory Manager

2 months ago

St George, Canada Parkland Corporation Full time

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:Reporting to the Regional Operations Manager, the Territory Manager will oversee multiple branch locations (3-5) and will be responsible for ensuring safe operations and deliveries of all sites; attaining the KPIs for operating efficiency; managing OPEX for the territory and ensuring customer expectations are met or exceeded.

Responsibilities:
Safe and Reliable Operations:

- Is a safety leader within the territory ensuring the highest safety standards are being met for all branches
- Ensures all drivers are following proper safety procedures and ensures training is provided should it be required.
- Conducts site inspections and workplace observations regularly to ensure compliance
- Is up to date on safety and regulatory standards within the territory to ensure compliance with regulatory agencies.
- Ensures safe operations in all branch/bulk plant and cardlock locations in the territory

Operating Efficiently:

- Responsible for territory OPEX budget and reducing OPEX wherever possible.
- Working with the Logistics Manager in the ROC the Territory Manager will ensure routing efficiencies are optimal
- Responsible for meeting the KPIs for efficiency in the areas of delivery and maintenance of trucks and bulk facilities in the territory. (Operating Ratio)
- Maintains all sites (branches/cardlocks) are up to Parkland standards. Responsible for maintenance of sites as required.

Customer Service:

- Responsible for customer profitability within the territory
- Works with sales team to help win business while continuing to operate efficiently.
- Responsible for the customer relationship and ensuring customers are receiving excellent on time service.
- Owns the NPS scores to ensure the highest customer satisfaction
- Deals with customer issues and resolves customer complaints when they arise.

Performance Management:

- Promotes Parkland Values and BOLD behaviours within the territory.
- Ensures Operations Supervisors/Managers in the Branches are supported and well trained.
- Sets/manages KPIs and AIP objectives for all employees in the territory
- Responsible for setting staffing levels at the branches
- Provides product knowledge support for the branches as required

Requirements:

- University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales
- Industry knowledge relating to fuel distribution desired.
- Excellent communication, organizational, and analytical skills
- Ability to handle conflict and de-escalate issues quickly and effectively
- Understanding of transportation compliance
- Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary
- Must have a valid drivers license and an abstract in good standing
- Be safety oriented

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as someone who seeks diversity - not validation - when approaching decisions and solving problems? A team captain who recognizes and celebrates individual and group wins? Someone who is guided by principles, not rules, and believes mistakes are opportunities for learning and continuous improvement? Someone who recognizes there is more than one way to solve a problem? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

**The Fine Print**:

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