Community Standards Dispatcher/call Evaluator

4 weeks ago

Edmonton, Canada City of Edmonton Full time

**Community Standards Dispatcher/Call Evaluator** 2 perm & 1 temp up to 11 months

**Job Number***:
**46954**

Help contribute to Edmonton’s livability. Support the work of the Community Standards Branch and its various Officers through call evaluation, dispatch and coordination of work assignments. The Community Standards Peace Officer Section is seeking a self-motivated individual who can provide a high level of customer service. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Evaluate calls, dispatch and coordinate jobs/assignments to enforcement staff including Community Standards Peace Officers, Municipal Enforcement Officers, Park Rangers, Animal Control Officers, Commercial Vehicle Enforcement, etc.
- Screen, evaluate, record telephone inquiries and create dispatch records. When appropriate, forward information to the Community Standards Officers for action
- Interpret and explain department regulations and procedures to the general public
- Generate warning letters and other correspondence related to Bylaw offenses
- Adjust and maintain legal documentation, statistics and records
- Enter notes, comments and information into a database for officer support when investigating complaints (Access or POSSE)
- Keep abreast of changes to regulations and procedures
- Support officers in the field with officer safety protocols, manage GPS and other safety programs and help provide research and data for officers to use in the field
- Perform related duties as required

**Qualifications**:

- Completion of High School
- 5 years experience in a customer-centric service role supplemented with business experience, including a minimum of 2 years related and relevant experience
- Experience interpreting and explaining legislation, regulations and/or bylaws, related policies and procedures is required
- Must be an effective communicator when responding to public inquiries and complaints
- A certificate or diploma in Emergency Communications and Response is an asset
- Proficiency using Microsoft Office, Google Suite Access, SAP and POSSE
- Radio Dispatch training is an asset
- Ability to make sound decisions independently according to policies and procedures
- Strong ability to handle a high volume of work under time constraints
- Excellent customer service and teamwork skills and flexibility in performing diverse activities
- Strong communication, organization and prioritization skills are required
- Knowledge of applicable City of Edmonton bylaws and applicable Provincial legislation
- Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

**_Up to 2 permanent full time and 1 temporary full-time position for up to 11 months_**

**Hours of Work**: 40 hours per week, variable shifts. Evening and weekend availability is required

**Salary**: $25.448 - $31.909 (Hourly); $53,135.420 - $$66,625.990 (Annually)

**Talent Acquisition Consultant**: AM / SK

**Classification Title***: Public Service Representative I-8 hr

**Posting Date***: Jun 8, 2023

**Closing Date***: June 22, 2023 11:59:00 PM (MDT)

**Number of Openings (up to)***: 3 - Permanent and Temporary Positions Full-time

**Union***: CSU 52

**Department***: Community Standards and Neighbourhoods

**Work Location(s)***: Animal Care and Control Centre, 13550 - 163 Street Edmonton T5V 0B2

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