Dispatcher

2 weeks ago


Edmonton, Canada Perativ Full time

**JOB SUMMARY**

Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada.

We are currently seeking a Dispatcher to join our team to support our Western Canada customers. We operate under a relentless commitment to remain the best in class and provide high quality service to our customers. We achieve this by adhering to a high standard of excellence that is exemplified from our senior management throughout the entire organization.

This is an exciting opportunity for individuals who thrive in roles where planning, organization, communication and customer service skills are utilized on a daily basis.

Reporting to the Director of Service and reporting to our Edmonton office on a hybrid work schedule, the Dispatcher manages the dispatching responsibilities for their assigned territory. This individual will work with the service, administrative and warehouse teams to ensure efficient and timely service delivery. When needed, the Dispatcher assists other dispatchers, helping handle their territory. This individual acts as a key member to support our customers and Service Technicians, liaising communication between our Customer Service Representatives and our field team.

**MAJOR RESPONSIBILITIES**
- Navigate our dispatching system, opening and coordinating service calls with Service Technicians.
- Communicate to Service Technicians their schedules and any changes.
- Provide purchase orders to Service Technicians and update accordingly when work is completed.
- Conduct status update calls with Service Technicians throughout the day, helping coordinate to resolve issues and logging information into appropriate systems.
- Coordinate with various department representatives to ensure customer needs are met, in a timely manner.
- Manage service queues to ensure that all calls opened are updated and closed off, or escalated.
- Escalate any service delay issues to the respective Service Supervisor.
- Respond to customer’s needs when contacted directly, and provide updates to customers on the status of their service calls.
- Other assigned duties, as necessary.

**EDUCATION & TRAINING**
- Secondary School Diploma, with preference for College or University Degree, concentrating in Business Administration.

**EXPERIENCE, TECHNICAL SKILLS, AND KEY COMPETENCIES**
- At least 2 years in a dispatch role, dispatching at least 10 employees.
- At least 2 years in a customer service role.
- Experience in the Financial Services and Technology industry, an asset.
- High competency in Microsoft Applications, including: Word, Excel, and Outlook.
- Knowledge of customer service best practices and demonstrated sound customer service and conflict resolution skills.
- Pays attention to detail.
- Astute communication skills, both verbally and in writing.
- Team-focused individual with excellent interpersonal skills, friendly persona, and ability to foster relationships with others.
- Strong time management skills and ability to prioritize.
- Uses sound judgement, a skilled problem-solver and ability to make decisive decisions.
- Ability to remain calm under pressure and work in a fast-paced environment.
- Ability to learn database management systems quickly and navigate complex systems with ease.

**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.

**TO APPLY


  • Dispatcher

    3 days ago


    Edmonton, Canada Route National Transportation Inc. Full time

    Class 1 Dispatcher Required (Experience Preferred) We are looking for a Class 1 Dispatcher to manage and dispatch trucks, Duties Include, It is preferred if you have some experience in the industry but we will provide training required to perform the job. Give us a call at 780-245-6301. **Job Type**: Part-time Part-time hours: 25-30 per...

  • Dispatcher

    11 hours ago


    Edmonton, Canada Vitran Express Canada Inc Full time

    **SUMMARY**: AM dispatchers are responsible for coordinating the movements of trucks in the city area. Dispatchers communicate with truck drivers through phones, text, and will assign Truck dispatchers are available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead. **DUTIES AND...

  • Dispatcher

    2 days ago


    Edmonton, Canada Perativ Full time

    Salary: **JOB SUMMARY** Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada. We are currently seeking a Dispatcher...

  • Dispatcher

    1 day ago


    Edmonton, Canada Convoy Supply Full time

    **Dispatcher** Position Summary The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders. We’re looking for self-sufficient, motivated Dispatcher for our Edmonton location at 9715 56th Avenue NW, who want to help us...

  • Dispatcher

    2 days ago


    Edmonton, Canada Sharp Trucking Services Full time

    Sharp Trucking Services is a privately-owned transportation and logistics company operating in Western Canada. We are looking for an **E**xperienced Dispatcher **to join our Edmonton operation. The successful applicant will be responsible for coordinating daily workflow for trucks, trailers, and drivers. This is a full-time position with flexibility to...

  • Dispatcher

    7 days ago


    Edmonton, Canada Noremac Industries Ltd. Full time

    Responsibilities: - Coordinate and schedule shipments and deliveries - Communicate with drivers, warehouse personnel, and customers to ensure timely and accurate delivery of goods - Track and monitor shipments to ensure on-time delivery - Handle customer inquiries and resolve any issues or concerns - Perform data entry tasks to update shipment information...

  • Dispatcher

    7 days ago


    Edmonton, Canada COD Concrete Full time

    **Overview**: In a fast-paced, customer-oriented environment, the **Dispatcher** is responsible for scheduling Ready-mix deliveries, ensuring accurate material dispatch requirements and allocating drivers to deliver the product on a daily basis. This role will assist the daily duties by managing resources needed to deliver concrete to customers. It requires...

  • Dispatcher

    5 days ago


    Edmonton, Canada Bigstone Health Commission Full time

    **DISPATCHERS** **Casual - As Needed** **Edmonton, Alberta** Bigstone Medical Transport Ltd. is seeking Two (2) experienced, highly motivated, and dependable Dispatchers/Clerks to join our talented team. This is a rewarding opportunity if you have an appreciation for First Nation culture, a desire for continuing professional development and enjoy the...

  • Dispatcher

    3 days ago


    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Dispatcher **Salary**:$56,162.00 Annually **Department**: Flight Operations **Location**:Edmonton, AB (YEG) **Work Arrangement**:This role is primarily based in the office environment. **Position Overview**: Reporting to the Director, Dispatch, the Dispatcher, qualified as per...

  • Dispatcher

    2 days ago


    Edmonton, Canada Flair Airlines Ltd. Full time

    **Want to be part of a team that's changing the way Canada travels?** As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of...

  • Dispatcher

    Found in: Talent CA C2 - 1 week ago


    Edmonton, Canada Caron Transportation Systems Full time

    We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canada's Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 5 years in row. Caron is currently recruiting...

  • Dispatcher

    1 day ago


    Edmonton, Canada Day & Ross Full time

    **At Day & Ross, you’ll go far.** From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada. With more than 8,000 employees, drivers, and owner operators, we’re a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport...

  • Dispatcher

    Found in: beBee S CA - 3 weeks ago


    Edmonton, Canada Caron Transportation Systems Full time

    We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canada's Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 5 years in row.Caron is currently recruiting for a...

  • Dispatcher

    7 days ago


    Edmonton, Canada BURNCO LLC Full time

    **SAFETY. TEAMWORK. INTEGRITY.** This role works closely with central dispatch. Understanding of aggregate products would be useful. - **Competitive Compensation** _with Increases._ - **Company 6% RRSP Matching Program.**: - **Comprehensive Company Paid Health Benefits**. - **High Quality Individuals and Teams.**: - **Strong Safety Culture.**: - **Enjoy...

  • Truck Dispatcher

    1 day ago


    Edmonton, Canada Gogreen transport Ltd Full time

    **Work setting**: - Transportation **Tasks**: - Advise vehicle operators of traffic and other problems - Assist with maintenance of communications equipment - Dispatch personnel according to schedules and work orders - Dispatch personnel as required by emergency situations - Follow-up on issues with work orders - Knowledge of cross border dispatching...

  • Dispatcher

    3 days ago


    Edmonton, Canada Total Power Limited Full time

    **Dispatcher** **Office Location: St. Albert, AB** What You’ll Do - The Role (Responsibilities) - Ensure all customer interactions (both internally and externally) are performed to the expectations of WOW customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and...

  • Truck Dispatcher

    1 week ago


    Edmonton, Canada Newton Holding Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Transportation **Tasks**: - Advise vehicle operators of traffic and other problems - Assist with maintenance of communications equipment - Dispatch personnel according to schedules and work orders - Dispatch personnel as required by emergency situations -...

  • Dispatcher

    7 days ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    You are customer service oriented, well mannered, professional and detail oriented for the _**Dispatcher **_role. If you have excellent computer skills, enjoy working with people then we want to hear from you!_ You are responsible to coordinate the activities of **taxi/limo/shuttle drivers**, maintain communication with divers and customers, and ensure all...

  • Dispatcher

    2 days ago


    Edmonton, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...

  • Truck Dispatcher

    2 weeks ago


    Edmonton, Canada A S Brothers Transport Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Advise vehicle operators of traffic and other problems - Dispatch personnel according to schedules and work orders - Dispatch personnel as required by emergency situations - Maintain vehicle operator work records - Operate computer-aided communications...