Call-takers & Dispatchers

1 week ago

Edmonton, Canada Cliff's Towing Ltd. Full time

**Do you have strong Call-taking and Dispatch experience in towing and transport?**

**Do you have call center experience with a keen eye for details along with strong communication skills?** You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. _**If this is you, join our team now**_
- **CALL-TAKER**_

**Responsibilities**:

- Receive high volume of inbound calls from existing or new customers and book taxi trips based on the information received.
- Create customer loyalty by providing friendly and efficient service.
- Provide customer support by addressing questions, problems, or requests for service.
- You will handle sensitive personal data that will require a high level of business maturity.

**Required Skills and Competencies**:

- Basic technical and computer skills with fast typing and data entry.
- A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction and work independently.
- Must be able to prioritize and multi task including being able to remain flexible in continually changing and fast paced situations.
- Possess advanced problem solving skills with the ability to proactively manage issues
- Ability to work with time constraints in a complex environment
- Geographical knowledge of the city and surrounding areas.
- Must be able to work shift work (days, evenings, nights and weekends).

**Qualifications**:

- High School Diploma or GED required; Minimum of 2 years experience in a customer service role
- Experience working in the tow industry preferred; call center experience a benefit
- **DISPATCHER**_

The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

**Key Responsibilities and Duties**:

- Answer all lines and assist customers, drivers and other divisions.
- Schedule assignments and coordinate activities of multiple drivers and equipment.
- Monitor drivers check in’s/check out’s during shifts.
- Accurately records and documents information from customers and/or drivers.
- Process payments received (handling cash, Point of Sale machines).
- Sorting and filing of documents, entering information into various systems.
- Perform any other general duties as assigned.

**Required Skills**:

- **Previous Towing and Transportation dispatching is a MUST.**:

- Ability to read instructions, follow written policies and procedures and take direction.
- Excellent customer service and communication skills with strong English skills.
- Ability to maintain concentration and mental alertness in a variety of situations.
- Ability to work in a fast paced environment while maintaining great attention to details.
- Knowledge of street and road systems in Edmonton and surrounding areas
- **WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).**_

**About Us**

Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life We offer a competitive compensation package and are strong believers in work/life balance.

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

COVID-19 considerations:
Cliff's Towing follows COVID health protocols.

Application question(s):

- What is your wage range expectation?

**Experience**:

- strong customer service: 2 years (preferred)
- Call-Taker: 1 year (preferred)
- call centre: 1 year (preferred)
- tow and transport dispatching industry: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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