General Manager

2 weeks ago

Montréal, Canada United Airlines Full time

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day

**Job overview and responsibilities**

This GM is responsible for assigned stations in Canada.

This position is responsible for day to day operational, financial, safety and staff performance, including host government, federal, state and local airport specific requirements such as security checkpoint and baggage screening in accordance with U.S. TSA security directives, FAA, CBP of assigned stations.
- Monitors performance against plans and initiates corrective actions to improve results
- Coordinates and provides functional guidance and supervision of contracted ground handling agents
- Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
- Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
- Directs station activities to ensure superior customer service, which includes mainline and STAR
- Alliance partner airlines
- Monitors all performance against plans and initiates corrective actions to improve results
- Manages the station budget, third-party staffing forecasts, and resource requirements
- Collaborate in collateral assignments as required by the region leader
- Manage vendor service contracts

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

**Qualifications**:
**Required**
- 4+ years of experience Airport Operations Management
- Knowledge of airport operations to include; terminal / ramp operations and customer service
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem solving skills and drive for excellence
- Safety Awareness, being aware of conditions that affects employees, company assets and customers
- Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situation
- Available to travel up to 75% time to assigned stations
- Fluent in English and French (written and spoken)
- Must be legally authorized to work in the Canada for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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