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General Manager

4 months ago

Montréal, Canada Moose Knuckles Canada Full time

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.


WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.


Some of What’s in it for You

  • Paid Personal Days
  • Generous Benefit package
  • Employee Assistance Program
  • Employee Loyalty Reward Program
  • Generous welcome gift


Moose Knuckles is looking for an experienced and driven General Manager to lead our crew. As the General Manager, you will be responsible for the overall performance of the store, including sales performance; recruitment, motivation and development of staff; store merchandising and visual presentation; expense and payroll controls, along with creating a unique and exceptional customer experience with the Moose Knuckles philosophy.


Some of What You’ll Do:


Managerial Responsibilities

• Identify and implement strategies and initiatives to achieve and exceed business goals &

targets

• Oversee and maintain the customer service standards to the highest possible level, offering

an unique experience

• Take responsibility for productivity and profitability of the store including sales growth,

staffing and inventory results


Operational Responsibilities

• Understand and comply with all company policy, procedures and operations

• Maintain the highest level of security and safety awareness within the store

• Manage all controllable expenses, including the allocation of payroll

Leadership Responsibilities

• Hire, train, motivate, build and develop associates, key holders, assistant & associate

managers

• Lead and role model the Moose Knuckles culture with all team members with a high level of

sensitivity to hiring people who have strong communication skills and deliver the highest

level of service to our customers

• Demonstrate teamwork within store and ensure that staff is treated professionally and

respectfully

• Honor Moose Knuckles values of diversity and inclusion in every area of the business


Some of What You’ll Need:


• 3-5 years of retail management experience as a Store or General Manager

• Excellent leadership skills, including strategic planning, strong communication and

teamwork

• Dynamic, customer oriented

• Experience with high volume brands

• Sales driven

• Proven analytical skills

• Professional attitude and behavior; versatile, proactive and the ability to work under

pressure

• Passion for the brand

• Luxury experience preferred

• Bilingual (FR/EN)


Moose Knuckles is a Canadian company headquartered in Montreal and operating in North America, Europe and Asia. Professional French language proficiency is therefore required and essential for all Montreal-based employees. In addition, the professional English proficiency is also important since it allows to collaborate with the employees of the group based internationally.