General Manager
6 months ago
**The Role**:General Manager
**Location**:Ottawa
**The Opportunity**
**Responsibilities**
- Provides overall operational leadership to the residence including with regards to customer service, continuous improvements, food services, health & wellness, activities, health & safety management, facilities management and financial management.
- Participates in the development, execution and achievement of the long-term strategic plan for the residence.
- Maintains Metta Lifestyles' high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers.
- Develops and implements marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions and benefits in order to achieve occupancy goals.
- Promotes good communication and a healthy work environment to achieve a high level of employee satisfaction.
- Conducts annual performance reviews of the management team and addresses any performance issues.
- Leads and oversees the development of annual team objectives and goals.
- Promotes and maintains capital and operational budgets.
- Monitors financial performance of departments. In addition, monitor inventory and purchasing activities, and manage capital projects and expenditures.
- Ensures service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care in order to continuously exceed service expectations.
- Conducts prompt follow-ups on all visits and inquiries.
- Ensures model suites and/or show rooms are in proper order and always ready for tours.
- Makes recommendations to the CEO on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities and other opportunities of value.
- Other assigned duties as required.
**Education & Qualifications**
- Degree or diploma in healthcare administration, long-term care and a proven track record in the retirement industry an asset.
- At least 3-5 years of management experience in the retirement or hospitality industries.
- Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs.
- Previous clinical experience an asset.
- Strong leadership, communication and interpersonal skills, with a proven ability to lead by example
- Excellent computer skills, including a high level of proficiency with Microsoft Office.
- Ability to plan, organize, and prioritize work and time effectively to meet deadlines.
- Other duties as assigned
**About Metta Lifestyles**
At Metta Lifestyles, we're more than a growing Canadian company-we're a dynamic group united by a shared vision. Our passion for quality care is deeply woven into the fabric of our first-class retirement communities in Toronto and Ottawa. Each day, we strive to set new standards in senior living, ensuring our residents enjoy a lifestyle brimming with convenience, flexibility, and peace of mind.
Are you ready to be part of our vibrant growth story? We're looking for energetic individuals who share our commitment and drive, eager to contribute to our mission of providing the highest quality of care in an environment that celebrates life. Join us at Metta Lifestyles and be part of the change in senior living.
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