Customer Service Representative

7 days ago

Surrey, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
The Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

**Key Responsibilities**:

- Assist clients with technical support when possible.
- Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
- Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
- Provide assistance to field personnel if needed.
- Interface with customers and other departments as necessary to ensure successful completion of service.
- Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
- Handle customer service requests using strong interpersonal skills and a customer focus.
- Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
- Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
- Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
- Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
- Champions a high performance leading to enhanced customer interface satisfaction.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
- Provides support and backup for other administrative duties as requested.

**Education and Experience**
- 3-5 years of experience as a Dispatcher is required.
- Experience with national accounts is an asset
- Data Entry to Customer Web Portals
- Ability to follow and perform to customer guidelines
- Management of trades and subs to DNE guidelines
- Excellent customer service skills.
- Excellent verbal and written communication skills
- Attention to detail and multi -tasking
- Ability to exercise independent judgment and take initiative.
- Ability to work effectively under pressure.
- Graduate from a career college an asset.
- Demonstrated coordination, organizational, and interpersonal skills.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.

  • Financial Customer Service Representative

    2 weeks ago

    Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...

  • Customer Service Representative

    5 days ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • Customer Service Representative

    7 days ago

    Surrey, British Columbia, Canada 5ive West Full time

    5ive West works with some of Canada's most recognizable brands.Our team has been given the privilege to spearhead everything related to our client's advertising and brand promotion projects.Using data-driven strategies that have been carefully refined over the years, we tell our clients' stories, creating a uniquely tailored narrative to connect with their...

  • Customer Service Representative

    4 weeks ago

    Surrey, Canada U-Haul Full time

    **Location**: 13425 King George Blvd, Surrey, British Columbia V3T2T8 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    6 days ago

    Surrey, Canada U-Haul Full time

    **Location**: 13554 84th Ave, Surrey, British Columbia V3W7P9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada U-Haul Full time

    **Location**: 18590 96th Ave, Surrey, British Columbia V4N3P9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Latoplast Ltd Full time

    **Job description** We are seeking a Customer Service Representative working out of our Surrey, BC branch. Happy customers means we have provided excellent customer service and it’s something we strive for at Latoplast Ltd. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Highland Foundry Ltd. Full time

    **Customer Service Representative** Highland Foundry Ltd. - Surrey, BC V4N 3N6 **Department Sales & Marketing** **Job Title: Customer Service Representative** **Reports to GM and in dotted line to Sales & Customer Service Manager** Highland Foundry Ltd. (HFL) is a world-class manufacturer of steel and stainless-steel castings for heavy industrial use. As...

  • Customer Service Representative

    1 week ago

    Surrey, Canada C&D Logistics LTD. Full time

    Come join C&D Logistics as part of our Customer Service Team **Job Description**: **_Position Title: _** Customer Service Representative **_Department: _** Operations **_Type of Position: _**Full-Time, Permanent **_Office Location: _** Surrey, BC **_About the position: _** As a Customer Service Representative, your main focus is to properly organize...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada LANTRAX LOGISTICS LTD Full time

    **Are you an enthusiastic, customer-focused individual who is looking for growth in the logistics and international transportation industry?** **Join Lantrax Logistics’ fast-growing team as a Customer Service Representative!** **About You** You’re a hard-working professional with a demonstrated ability to provide exceptional service and make a lasting...

  • Customer Service Representative

    3 weeks ago

    Surrey, Canada T.K. Graphics Full time

    T.K. Graphics, a Surrey based print house, is looking for an enthusiastic Customer Service Representative (CSR) that have an aptitude for learning and are interested in working and growing within the printing industry. Growth opportunities are available within our organization. T.K. Graphics embodies the new definition of print, introducing customers to...

  • Customer Service Representative

    7 days ago

    Surrey, Canada U-Haul Full time

    **Location**: 18590 96th Ave, Surrey, British Columbia V4N3P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    6 days ago

    Surrey, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada BMO Financial Group Full time

    1626 Martin Drive Surrey British Columbia,V4A 6E7 Interested in kick-starting a rewarding career in banking? We are actively seeking a Customer Service Representative to join our team! Able to support 18,75 hours per week, Monday to Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and...

  • Customer Service Representative

    7 days ago

    Surrey, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Sales and Customer Service Representative

    3 weeks ago

    Surrey, British Columbia, Canada 5ive West Full time

    5ive West works with some of Canada's most recognizable brands. Our team has been given the privilege to spearhead everything related to our client's advertising and brand promotion projects. Using data-driven strategies that have been carefully refined over the years, we tell our clients' stories, creating a uniquely tailored narrative to connect with their...

  • Customer Service Representative

    5 days ago

    Surrey, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning team! In the Customer Service Representative you will be responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety...

  • Customer Services Representative

    2 weeks ago

    Surrey, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic - **Member Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple hourly Member Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Member Service Representatives...

  • Customer Service Representative

    6 days ago

    Surrey, Canada KeepsakeMom Creations Inc. Full time

    Our organization is seeking a part-time Customer Service Representative who is an excellent communicator with strong organizational/ administrative skills and who is a proficient typist. - live chat - IG direct messenger - FB messenger - SMS - phone Additional hours will be available through peak seasons, November and December (Christmas) and April and May...