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Customer Service

5 months ago

Surrey, Canada True North Management Full time

**TNMI offers an exciting and challenging work environment that includes**:

- Extended benefits available after your first 3-months
- Regular wage reviews and performance feedback at 3, 6 and 12-month intervals
- Staff prescription plan
- A supportive and friendly, team-based environment
- Fun team building events held throughout the year
- Responsibilities:
- Handling inbound and outbound calls in a polite and professional manner.
- Answering customer inquiries and confirming order details.
- Ensuring customer needs are your top priority.
- Resolving conflict respectfully and efficiently.
- Ensuring accuracy by verifying prescription details to match order details.
- Entering data into a custom database.
- Qualifications:
- Passion for customer service.
- Excellent English language skills (reading, writing, and speaking)
- Strong customer service skill set with at least 2 years of Call Centre experience.
- Knowledge of French and/or Spanish languages is considered an asset.
- Solid knowledge of the internet, MS Office - especially Outlook.
- Have a high school diploma. Post-secondary education is considered an asset.
- Knowledge of medical terms or a MOA certification is considered an asset.
- Possess a friendly, professional, and empathetic attitude.
- Have the ability to work under pressure but still be keen to details.
- Have a strong work ethic, be a quick learner, and self-motivated.
- Work well individually and within a team.
- Flexible and open to a rotating monthly schedule.