Automotive Service Advisor

5 months ago

Surrey, Canada OK TIRE & AUTO SERVICE Full time

**About us**

OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, professional, and our goal is to one stop automotive repair shop for the community.

**About us**

OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, creative, and our goal is to be one stop automotive repair shop for the community.

Our work environment includes:

- On-the-job training
- Regular social events
- Growth opportunities

**Responsibilities**:

- Greet customers and provide excellent customer service
- Listen to customers' concerns and accurately document them
- Provide customers with detailed explanations of recommended services and associated costs
- Generate repair orders and schedule appointments for service technicians
- Coordinate with service technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Upsell additional services or maintenance packages as appropriate
- Process customer payments and handle cash transactions

Qualifications:

- Previous experience in a sales or customer service role, preferably in the automotive industry
- Strong knowledge of automotive repair and maintenance procedures
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in cash handling and basic math skills
- Detail-oriented with strong organizational skills
- Ability to work effectively as part of a team

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $28.00-$35.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Surrey, BC V3W 2M1 (required)

Ability to Relocate:

- Surrey, BC V3W 2M1: Relocate before starting work (required)

Work Location: In person

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