Milo Program Manager

7 months ago

Hamilton, Canada McMaster University Full time

**Schedule**:Mon-Fri FT hybrid
**Education Level**: Bachelor's degree in a relevant field of study.
**Career Level**: Requires 4 years of relevant experience, including one year of supervisory experience.

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

The McMaster Industry Liaison Office (MILO) supports the research endeavours of McMaster University and its affiliated hospitals, Hamilton Health Sciences and St. Joseph's Healthcare Hamilton, by facilitating collaborative research with industry partners and disseminating research results through commercialization. MILO is a unit of the Office of the Vice-President Research at McMaster University.

Reporting to the Associate Director, New Ventures, the Program Manager implements various MILO initiatives to support startups and entrepreneurs in the McMaster community, including the McMaster Seed Fund and Lab2Market.

**Job Summary**

The Program Manager is responsible for managing a large, complex portfolio of programs within a unit or a department. Implements and manages program activities and facilitates ongoing program market research, development, marketing and evaluation. Responsible for the overall quality of program services and responds to evaluation data to make ongoing program improvements, and for managing the program budget and forecasting projected resource needs. Collaborates with internal and external partners and manages a variety of relationships.

**Purpose and Key Functions**:

- Conduct primary and secondary research on new program concepts to determine potential fit, market share, and viability.
- Develop and critically evaluate concepts and alternatives, designs and formats for new programs.
- In consultation with the Assistant Director or Director, create alternative program models and conduct analyses of their financial viability.
- Provide regular reports to New Program Committee and Director, make recommendations, and seek feedback and direction.
- In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for new programs.
- Prepare academic program submissions for Undergraduate Council and Senate review.
- Manage the development of the program.
- Create a program marketing plan.
- Conduct reviews of existing programs and make recommendations and updates to programs by either updating the curriculum and instructional design, or updating the program to reposition it within the marketplace.
- Develop, implement and evaluate marketing plan activities including advertising, relationships with professional associations, prospect development, retention plans, and cross selling with other programs.
- Implement program marketing plan and liaise with marketing staff to ensure all new central marketing activities are completed. Ensure the accuracy of content and distribution of program website, calendar and promotional materials.
- Develop program content for department website and publications.
- Hire, supervise, coach and evaluate course instructors. Engage in performance management and termination.
- Manage the delivery of programs and courses including scheduling, selecting delivery formats, ordering texts and materials, and liaising with instructors.
- Develop and conduct course and program evaluations, provide feedback to instructors, and incorporate feedback into course and program re-development.
- Advise prospective and current students in all aspects of their program of study including providing career program options and skills counselling.
- Verify and approve student grades.
- Update and maintain the accuracy and confidentiality of student records and information
- Respond to student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program.
- Ensure student satisfaction through a consistently high level of service.
- Manage financial aspects of programs including developing budgets, setting fees, establishing enrolment and financial forecasts, ensuring maximum productivity, and meeting profitability objectives.
- Remain current with emerging trends and association requirements and ensure that the curriculum is representative of student and market needs.
- Dissolve programs that are no longer financially viable and create transition plans that manage any impact on students and instructors.
- Work with the Assistant Director, instructors and others, to contribute to training proposals for corporate clients.
- Act as a consultant to corporate clients providing services such as needs analysis and assessment, benchmarking, training design, instructional design, and training evaluation.
- Negotiate and prepare contracts a

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