Operations Analyst

3 days ago


Toronto, Canada Togetherall Full time

**Operations Analyst (NA)**

**Location: Toronto, Canada**

Togetherall is a social impact business providing a peer-to-peer digital mental health support network. We harness the power of community combined with expertly moderated and facilitated forums to enable our members to get support, take control, and feel better.

Our business model is B2B2C - paid for by commissioners and organisations which allows us to remain a free service to all our users.

Our ambition is to provide an accessible and safe space to proactively manage one’s mental health.

Our community is open and inclusive to all people. Our team members are expert, passionate, and motivated by positive social impact. After a period of strong growth, significant investment, and big plans, we are excited to be growing our teams across our major markets of the US, UK, and Canada.

As Operations Analyst / Coordinator, you will assist in the day to day running of the Togetherall operational activities, including; contract implementations/renewals, customer/member support, internal stakeholder support, business reporting and Live Therapy. You will also support the Operations Manager to deliver project work which will enhance the operational delivery of the Togetherall product and services.

**Key Responsibilities**
- Implement standard accounts, and ensure registration, risk and reporting requirements are met
- Work closely with Operations Manager(s) to support the work of non-standard implementation and reporting requirements
- Have a clear understanding of Togetherall’s information and governance structures, and privacy policies, ensure all requests follow these terms and conditions
- Support Operations team with ongoing projects, development of initial project and scoping plans, seeking, and incorporating feedback from the appropriate internal stakeholders
- Create/maintain operational process maps/flows, guidance documents, and operating manuals

**Qualifications and Experience**
- University degree or equivalent in
- 1 year working in a support/operational role
- Experience working with business reporting
- Excellent communication and interpersonal skills, diplomatic in your approach
- Ability to manage workload and stakeholders effectively, while multi-tasking effectively
- A methodical approach to problem solving, present potential solutions
- Knowledge of written French language is an asset
- Capability to work with new and developing technology, reporting tools and Microsoft packages

**Togetherall Package**
- Working hours of Monday to Friday, 09:00 - 18:00 / 08:00-17:00, 40 hours a week
- Competitive compensation package, depending on experience and location
- 15 days annual leave, plus Bank Holidays and one day leave for your birthday.
- Private Medical Insurance
- Company pension contributions
- A discretionary bonus dependent on company performance

At Togetherall, we don’t just accept difference, we thrive on it for the benefit of those that work with us and our members. We are proud to be an equal opportunities employer and working with us is based solely on a person’s merit and qualifications directly related to professional competence. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.



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