Data Analyst

3 weeks ago


Toronto, Canada Felix Full time

**About Felix**

Founded in 2019, Felix is a patient-driven digital healthcare company that puts you in control of your health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Our strong venture partners provide us the resources to support our rapid growth and we are continuing to build our incredible team based in Toronto. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care across a growing range of categories such as birth control, mental health, erectile dysfunction, acne and more.

We are looking for a Data Analyst to join the Felix Operations team Reporting directly to the BI Manager, you will be fundamentally responsible for the collection and analysis of data as it relates to our Operations teams. The Data Analyst will manage our datasets and oversee day-to-day analysis at our pharmacy operations, clinical operations and customer experience teams. They will play an integral role in evaluating capacity, forecasting demand, and tracking performance and strategies for the Operations teams. The Data Analyst will leverage strong problem-solving and analytical skills to generate insights, draw conclusions and help us best understand our pharmacy data.

**Responsibilities**
- Be the primary point of contact for analytics support for the Ops teams
- Manage datasets via ETL processes (utilizing Excel, Python, and SQL)
- Collaborating with cross-functional teams (e.g. Pharmacy Ops, Clinical Ops, CX, Finance, Product) to proactively manage operations
- Perform cohort analysis to better understand and forecast inventory and capacity
- Build and own operations dashboards in Tableau (historical performance per pharmacy, refill projections, CX volume, etc.)
- Analytics liaison between product and operations (e.g. sizing bugs impacting operations, operational data vs production data comparison, etc.)
- Carry out ad hoc analyses as required

**Requirements**:

- 2-4 years of demonstrable experience in a data analyst or supply chain analyst role
- A university degree in an analytical discipline (e.g. Statistics, Computer Science, Business, Economics, Mathematics, etc.)
- Fluency with data analytics and visualization technologies (SQL, Python, R, Tableau)
- Experience with cohort analysis and supply chain forecasting
- Working knowledge of APIs and ETL processes (dbt)

**Benefits**
- Full medical, dental and vision benefits
- Maternity / paternity policy
- 4 weeks vacation (3 weeks anytime + 1 week during the holidays)
- Competitive compensation
- Stock option grant
- Remote first, work from anywhere in Canada
- Incredible culture powered by an highly collaborative and high performing team
- Large impact at an early stage technology company
- Professional development opportunities, working closely with founders and senior leadership team

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job related factors.


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