Business Support Analyst

4 weeks ago

Whitby, Canada Gerdau Full time

**LOCATION**:

- ** Posted on Aug 4, 2023**:

- **Whitby, Ontario, Canada**

**AREA**:
**Administration and Management**

**ABOUT US**:
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod. Gerdau is the largest recycler in the world. Each year, we transform millions of tons of scrap into steel that is used to build the future.

**WHY YOU'LL LOVE IT HERE**:
At Gerdau it’s all about the people. Gerdau's growth is based on our purpose and on a vision focused on excellence. The measures of performance are customer satisfaction, the personal and professional growth of each employee, our communities, and the world. Our culture thrives by embracing diversity, encouraging innovation and creating products that serve humanity.**JOB SUMMARY**:
The incumbent will be responsible for all aspects of account coordination to support scrap purchase and sales contracts, and other scrap related business processes for Metals Recycling. The Business Support Analyst will liaison with the Recycling Commercial, Operations, Logistics and Accounting teams to provide accurate, reliable and timely results to exceed customer service expectations. The Business Support Analyst will report directly to the Business Support Supervisor.

**PRINCIPAL ACCOUNTABILITIES**:

- Main point of contact for vendors / customers. Coordinate and orchestrate, cross-functional teams to deliver an optimal customer experience.
- Build partnerships & maintain positive relationships, coordinate business & information, effectively address and resolve inquiries & issues promptly.
- Collaborate with various teams and business areas to coordinate, guide and oversee end to end processes.
- Identify and close gaps, guide processes and policy compliance, while maintaining strong internal controls.
- Proactively assess and advise of any potential risk(s) or non-compliance issues related to a process or transaction. Ensure timely resolution or escalation of incidents, and prompt communications of progress to end-users or stakeholders.
- Uphold and promote mitigating controls to support E2E processes, streamline process flow, while securing all supporting documentation for record retention and satisfy routine audit requirements.
- Validate pricing, process payables, reconcile statement of accounts. Audit scrap tickets and reconcile with vendor payment schedules, SAP reports and coordinate with Shared Services.
- Facilitate periodic (weekly, monthly, quarterly) customer reviews and reconciliations, analyze business requirements, troubleshoot issues, and share best practices to help drive desired outcomes.
- Create, maintain and analyze purchase contracts, coordinate account adjustments related to pricing and dispute resolution, maintain cost recovery programs, and prepare, report and disseminate all periodic summary requirements.
- Manage sales orders from set up, credit utilization, receivable reconciliation and dispute resolution to minimize business disruptions.
- Coordinate new account set up and maintenance of vendor & customer accounts, grant access to eligible vendors to self-service portal.
- Manually manage daily activity, cost processing and summary validation for multiple offsite inventory locations that service our national accounts/partners and provide captive scrap to Gerdau Mills across North America.
- Disseminate large volumes of confidential and time sensitive information.
- Export sales coordination, tracking and reporting.
- Meet with decision-makers and end-users to define operational requirements, systems goals and improvements as well as identify and resolve systems issues.
- Coordinate the review and update of all process documentation and manuals for the activities of the department.

**THE INDIVIDUAL**:

- Business Administration University Degree or College Diploma is preferred.
- 1 to 2 years related field experience is preferred. Excellent knowledge of accounting and finance principles. Excel required and SAP recommended.
- Refined communication skills dealing with colleagues, the management team, and external partners. Customer Service Focused. Strong liaising and networking skills.
- Exceptional time management skills and excellent analytical and problem-solving skills.
- Builds strong client and business relationships. Ability to work independently and as part of a team.

**SALARY & BENEFITS**:

- Medical and Prescription
- Dental
- Vision
- Pension/RSP plan
- Basic Life/Accidental Life Insurance
- Employee Assistance Program
- Tuition Reimbursement Program

Gerdau bel

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