Receptionist & Customer Service Representative
6 months ago
Pacific Fireplaces is a premier fireplace store. We are locally owned and family operated since 1999, specializing in the installation and maintenance of gas, wood, electric fireplaces & ductless heat pumps. We are a well-established company looking for long-term employees to grow and advance within the company.
We currently have one opening for the position of showroom receptionist/assistant. This is a full-time position with some seasonal considerations.
If you are a responsible person full of enthusiasm, detail oriented and possess excellent customer service skills you may be the person we are looking for.
**Duties for this role will include but are not limited to**:
Warmly greet & screen clients and direct clients to appropriate staff member
Answer phone, screen calls and direct calls to appropriate staff
Create invoices, receive payments from customers and record the amount received on the sales orders
Assisting clients on showroom floor by demonstrating products, providing education and resources to perspective clients
Learn & use dispatching & invoicing system software
Schedule & dispatch technicians to installation & service jobs
Perform and maintain general cleaning and organizing schedule of showroom
Gain relevant product knowledge in order to assist clients over the phone or in the showroom
Continuous learning of hearth products and relevant product knowledge in order to assist clients
Assist potential customers by answering product and service questions
Perform any other special duties as requested by manager
**Requirements and Qualifications**:
High school diploma is required
At least one-year customer service experience/ administrative experience is required
Ability to be comfortable on sales floor is an asset
Strong interpersonal/customer service skills
Basic math skills for invoicing
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong written and verbal communication skills
A positive attitude with the ability to communicate and interact with customers and colleagues in a professional manner
Ability to stay organized while effectively multi
- tasking
Quick learner
Ability to work as a team and work independently with minimum supervision
Desire to learn and grow within the company
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
**Salary**: $19.00-$25.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (required)
**Experience**:
- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)
Work Location: In person
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