Dispatcher/customer Service Representative

4 months ago

Saanichton, Canada Pacific Fireplaces - Heating & Cooling Full time

Pacific Fireplaces is the island's premier fireplace & Heat pump store. We are locally owned and family operated since 1999, specializing in the installation and maintenance of gas, wood, electric fireplaces & ductless heat pumps. We are a well-established company looking for long-term employees to grow and advance within the company.

We currently have one opening for the position of Front Desk - Receptionist/dispatcher. This is a full-time position with some seasonal considerations.

If you are a responsible person full of enthusiasm, detail oriented and possess excellent customer service skills you may be the person we are looking for. A love of hearth is a big bonus

**Duties for this role will include but are not limited to**:
Warmly greet & screen clients and direct clients to appropriate staff member

Answer phone, screen calls and direct calls appropriately.

Learn & use dispatching & invoicing system software

Schedule & dispatch technicians to installation & service jobs

Create invoices, receive payments from customers and record the amount received on the sales orders

Perform and maintain general cleaning and organizing schedule of showroom

Learn relevant product knowledge in order to assist clients over the phone or in the showroom

Assisting clients on showroom floor by demonstrating products, providing education and resources to perspective clients

Assist potential customers by answering basic product and service related questions

Perform any other special duties as requested by manager

**Requirements and Qualifications**:
High school diploma is required

At least one-year customer service experience/ administrative experience is required

Sales is secondary, but ability to be comfortable on a sales floor is an asset and this position works closely with sales staff

Strong interpersonal/customer service skills

Basic math skills for invoicing

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong written and verbal communication skills

A positive attitude with the ability to communicate and interact with customers and colleagues in a professional manner

Ability to stay organized while effectively multi
- tasking

Ability to work as a team and work independently with minimum supervision

Desire to learn and grow with & within the company

**Job Types**: Full-time, Part-time, Permanent

Pay: $21.00-$26.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Service & Dispatch Coordinator

    3 months ago

    Saanichton, Canada DL'S BINS Full time

    **MAIN RESPONSIBILITIES -Administration**: - Order entry and payment entry for calls taken for all companies - Partner with dispatch about asbestos bins - Entry, scheduling and tracking all toilet and fencing rentals - Updating appropriate tracking spreadsheets - Monitoring and signing off on toilet/bill payments - Corresponding with toilet provider for...

  • Dispatcher

    3 months ago

    Saanichton, Canada DL’s Bins Ltd Full time

    DL’s Bins is a leading service provider on South Vancouver Island. We offer a variety of services mainly focused on Roll-Off bins and operating a waste and recycling centers in Saanichton, and Cobble Hill (Fisher Road). As an organization we strive to offer the highest degree of service and employ a dedicated team of professionals to continue to grow in...

  • Customer Service Representative

    6 months ago

    Saanichton, Canada Windsor Plywood Keating Full time

    Windsor Plywood Keating is a Finishing Supply store on Keating Cross Road in Saanichton. We are looking for a Customer service representative to join our team. Customer service at our store includes: - Greeting customers - Giving customers information to pick the best product for their needs - Running their purchases through our POS system - Cutting...

  • Truck Dispatcher

    3 months ago

    Saanichton, Canada DL'S BINS Full time

    Dispatcher DL’s Bins, a subsidiary of Milner Group and Mission ESG is a leading service provider on South Vancouver Island. We offer a variety of services mainly focused on Roll-Off bins and operating a waste and recycling centers in Saanichton, and Cobble Hill (Fisher Road). As an organization we strive to offer the highest degree of service and employ a...

  • Administration & Dispatch Support

    3 months ago

    Saanichton, Canada DL’s Bins Ltd Full time

    **Salary**: $50000 - $60000 annually **MAIN RESPONSIBILITIES -Administration**: - Order entry and payment entry for calls taken for all companies - Partner with dispatch about asbestos bins - Entry, scheduling and tracking all toilet and fencing rentals - Updating appropriate tracking spreadsheets - Monitoring and signing off on toilet/bill payments -...

  • Customer Service Liaison

    2 weeks ago

    Saanichton, British Columbia, Canada Centennial Food Solutions Full time

    Relief Sales Representative OpportunityWe are seeking a highly skilled and experienced Relief Sales Representative to join our team at Centennial Food Solutions, a leading provider of customized quality center-of-the-plate products in Western Canada.About the Role:Maintain strong relationships with clients while sales representatives are on...

  • Customer Service Associate

    2 weeks ago

    Saanichton, British Columbia, Canada Centennial Food Solutions Full time $50,000

    Job OpportunityWe are seeking a skilled and motivated individual to fill the role of Relief Sales Representative at Centennial Food Solutions. This position involves providing sales support for clients on Vancouver Island while our sales representatives are on leave or vacation.Responsibilities:Maintain strong relationships with various clients in Western...

  • Customer Service Supervisor

    2 months ago

    Saanichton, Canada Quester Tangent Full time

    **Job Title**: Customer Service Supervisor **About Us**: Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada's scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and...

  • Relief Sales Representative

    1 month ago

    Saanichton, Canada Centennial Food Solutions Full time

    B&C Food Solutions, a division of Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and...

  • Sales Representative

    4 months ago

    Saanichton, Canada Centennial Foodservice Full time

    B&C Food Solutions, a division of Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and...

  • Customer Sales

    7 months ago

    Saanichton, Canada SiteOne Landscape Supply Full time

    Company Overview: SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape...

  • Cover Driver

    7 months ago

    Saanichton, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **What is the value of a WM job?** **The value of a WM job is more than a paycheck.** It’s one way to create...

  • Driver Commercial

    6 months ago

    Saanichton, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **What is the value of a WM job?** The value of a WM job is **more than a paycheck**. It’s a way to create...

  • Business Development Food Sales Representative

    2 weeks ago

    Saanichton, British Columbia, Canada Centennial Food Solutions Full time $50,000

    At Centennial Food Solutions, a leading provider of customized quality center-of-the-plate products in Western Canada, we are seeking an experienced Business Development Food Sales Representative to join our team.Job SummaryWe are looking for a highly motivated and results-driven individual to provide vacation and leave coverage for all Food Service and...

  • Cover Driver

    7 months ago

    Saanichton, Canada Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. What is the value of a WM job? The value of a WM job is more than a paycheck.  It’s one way to create...

  • Sales Representative and Jr. Sales Representative

    1 month ago

    Saanichton, Canada Sherwood Marine Centre Full time

    **Overview** Are you passionate about boats, motors, and the open water? Do you have experience in sales and customer service? **Sherwood Marine Centre**, **Vancouver Island's Largest Boat and Outboard Dealer**, is looking for a motivated and enthusiastic **Sales Representative** to join our dynamic team! At **Sherwood Marine Centre**, we are proud to be...

  • Customer Service Sales

    4 weeks ago

    Saanichton, Canada Slegg Building Materials Full time

    **Summary** Slegg Building Materials is seeking a Full-Time Customer Service Sales team member. The shifts are Tuesday - Saturday. The wage range is $20.50 - $25.00 per hour. **The Responsibilities** - Act as an ambassador of the company with all employees and customers - Maintain an emphasis on a safety culture, customer service, and efficiency as a top...

  • Relief Sales Representative

    2 weeks ago

    Saanichton, BC, Canada Centennial Food Solutions Full time

    B&C Food Solutions, a division of Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and...

  • Commercial Truck Sales Representative

    4 days ago

    Saanichton, Canada Velocity Truck Centres Full time

    **Position Overview**: The Sales Representative will be responsible for promoting and selling our range of commercial trucks to both new and existing customers. This role requires a strong understanding of our product offerings, exceptional customer service skills, and the ability to close sales effectively. **What's in it for you**: - ** Attractive...

  • Relief Sales Representative

    2 weeks ago

    Saanichton, BC, Canada Centennial Food Solutions Full time

    B&C Food Solutions, a division of Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and...