Business Management Analyst I

1 month ago

Toronto, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Business Management, Strategy & Support

**Pay Details**:
**Department Overview**:
**The Business Management Team is responsible for providing operational support, leadership, and assistance to Corporate Lines of Business, to build and sustain business, processes, stakeholder relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.**

**The business management function oversees and leads a large, complex, and diverse business management function for corporate segment with complexity and scope involving medium to long term planning while ensuring an integrated automation, innovations, and continuous improvements.**

**The Business Management Analyst I, is responsible for providing operational support and specialized guidance/assistance to the business management team, to build and sustain business, processes, vendors relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.**

**The Business Management Analyst I, will report into the Manager, Business Management and Operations.**

**In this role, responsibilities include**:
**Supporting primarily access management related requests in support of our corporate stakeholders for Onboarding/Offboarding, Physical Access and System Access needs while ensuring a positive colleague experience. In addition to a variety of accountabilities related to Business Management pillars as required.**
- **Ability to prioritize and manage own workload to meet SLA requirements for service and productivity**
- **Follow internal and industry regulations and operating best practices, including ensuring all documentation and transactions are completed in adherence with policies and procedures.**
- **Complete investigations - report / escalate issues or process enhancement requirements**
- **Interface with teams and colleagues on operations and service delivery issues relative to specific functional areas supported**
- **Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets**
- **Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps**
- **Ensure programs, policies and practices continue to meet business needs, and align with business priorities**
- **Represent business management on processes and operational issues at relevant meetings**
- **Drive required action/remediation plans to address business management gaps, findings, priorities, or issues**
- **Forecast and prioritize scope of accountabilities while influencing and aligning others as needed to ensure business functions, priorities and objectives are met**
- **Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership**
- **Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction**
- **Support and promote a strong risk culture by identifying opportunities to strengthen and improve processes and controls and ensuring the business operates within the Bank's risk appetite**

**Job Requirements**
- **Undergraduate degree**
- **1-2 years relevant experience in Business Management pillars or relevant experience in building and assessing operations, governance, BCM or a shared service-related role**
- **Organization knowledge, able to navigate the bank related to operational business management and ability to connect-the-dots to engage the right partners**
- **Excellent written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, procedures, and presenting analysis to management and senior executives**
- **Track record of strong time management and organizational skills to meet tight deadlines, as well as flexibility to adapt to competing priorities in a fast-paced environment**
- **Demonstrated ability to learn quickly and exceed expectations with mínimal supervision**
- **Independent thinker with exceptional analytical skills and strong business acumen**
- **Strong attention to detail with the ability to recognize and react to discrepancies and anomalies**
- **Proactive and highly motivated with superior work ethic**

**Additional Information**
- **Make your mark and join a dynamic team**
- **Inspire a positive work environment and help champion quality, innovation, teamwork and service to the corporate segments and businesses functions**
- **Learn voraciously, stretch your thinking, share your knowledge, and educate others**
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