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Level 1/2 IT Support Technician
2 weeks ago
**Client Overview**:
Hollingsgate Recruitment is excited to represent a reputable Managed IT Services provider in Hamilton. Our client is dedicated to delivering high-quality IT solutions that enhance security, efficiency, and compliance for businesses across various sectors.
We are looking for a Level 1/2 IT Support Technician to join our client's team. This role involves providing first and second-level support, addressing a wide range of technical issues related to hardware, software, and network systems. The position requires onsite work with occasional travel to client sites within the Hamilton area.
**Responsibilities**:
- Provide first and second-level support for troubleshooting and resolving hardware, software, and network issues.
- Perform routine maintenance and updates to ensure systems operate efficiently.
- Monitor and maintain network and system security.
- Document all technical procedures and user instructions.
- Assist with IT-related projects, including system installations and office moves.
**Requirements**:
- A diploma or degree in Computer Science, Information Technology, or related field.
- 1-3 years of experience in IT support or a similar role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and ability to prioritize tasks.
- Good interpersonal skills and experience providing technical support to non-technical users.
- Valid driver’s license and readiness to travel occasionally to client sites.
**Benefits**:
- Competitive salary within the range of $40,000 to $50,000.
- Opportunities for increases, training and growth within the company.
- Access to cutting-edge technology and tools.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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