Support Engineer Level 2

3 weeks ago

Hamilton, Canada Workz Recruiting Full time

Position Overview

Are you a tech-savvy problem solver who thrives in dynamic environments?


Our client, Fusion Computing Limited is looking for a driven and confident Level 2 Support Engineer to join their team This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software & hardware solutions, for existing and new customers.

If you're passionate about technology, have a knack for solving complex technical challenges, and want to grow your career with hands-on experience, this role is for you


**** Seeking applicants residing within a 25 km radius of Downtown Hamilton, ON to ensure prompt service to our clients. ****


Who we are:

Fusion Computing Limited, is a leading Managed Security Services and outsourced IT Operations provider servicing the GTHA since 2012. Fusion focuses on ownership and management of Cyber-Security, IT Strategy, Business Continuity, and Support through the business technology stack.


What we offer:


Competitive Salary: Starting at $70,000+ based on experience, skills and certifications

Location – Remote with commute to clients for troubleshooting and periodic meetings

(Need to reside within a 25 km radius to downtown Hamilton ON, to ensure prompt service to our clients and attend monthly meetings.

Health & Wellness: Comprehensive health, dental, and vision benefits.

Incentives: Performance: based rewards and profit-sharing opportunities.

Growth & Development: Opportunities for industry certifications, training, and exposure to high-profile client projects.

Team Culture: Be part of an incredible work environment where innovation and collaboration drive success.


What we need from you:

We’re looking for a motivated, skilled, and adaptable IT professional who can thrive in a fast-paced environment. To excel in this role, you'll need to bring:


  • Location: Must live within a 25 km radius of Hamilton, ON to ensure prompt service to our clients.
  • Education - A BA/BS in computer science or a related field or equivalent experience.
  • Relevant Experience: 7- 10 years of experience in IT support either in another MSP, or as a primary IT technician in an organization with a diverse technical stack. or a related field.
  • Relevant Certifications: You have one or more professional IT certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Strong Interpersonal Skills: Excellent communication, active listening, customer care, and telephone skills that enable you to connect effectively with clients and team members.
  • Technical Diagnostic Expertise: The ability to diagnose and resolve technical issues efficiently.
  • Adaptability & Multi-tasking: A flexible mindset with the ability to manage multiple priorities and adapt to change on the fly.
  • Technical Awareness & Service Orientation: A solid understanding of how technology is used to deliver IT services and the ability to match resources to technical challenges. You should also be familiar with the organization's key IT services.
  • Proficiency with Support Tools: Knowledge of support tools and techniques, along with the ability to quickly and accurately enter service request details.
  • Self-Motivation: A driven and proactive approach to work, with the ability to thrive in a dynamic, fast-paced environment.
  • License: Valid G driver’s license for periodic client visits.


What you will do:

As part of our team, you will play a crucial role in providing top-tier IT support and solutions. Your key responsibilities will include:


Technical Support & Troubleshooting:

  • Provide support for Microsoft core business applications and virtual environments using Microsoft and VMware.
  • Assist clients with technical issues involving Windows Server, Exchange, SQL, SharePoint, Teams, PowerBI, Office365, and GSuite solutions.
  • Deliver network-level support for WAN/LAN connectivity, routers, firewalls, and security systems.


Systems Engineering & Implementation:

  • Design, implement, and support Microsoft and GSuite technologies tailored to customer needs.
  • Engineer system solutions, including disaster recovery implementations, to optimize business continuity.
  • Deploy and maintain remote access solutions such as VPN, Terminal Services, and Citrix.


Consultation & Documentation:

  • Conduct system reviews, provide recommendations, and ensure comprehensive system documentation.
  • Maintain detailed records of internal processes, customer interactions, and technical procedures.
  • Continuously document time, expenses, and project activities in ConnectWise and ERP systems.


Customer Communication & Relationship Management:

  • Keep customers informed of incident status, changes, and planned service outages.
  • Enhance customer service satisfaction by understanding their business strategies and aligning IT solutions to meet their objectives.


Team Collaboration & Continuous Improvement:

  • Work closely with team members to resolve escalated service issues and project challenges.
  • Contribute to service improvements, process optimizations, and training initiatives.
  • Stay up to date with industry trends by reviewing IT publications and completing assigned training.

  • Support Engineer Level 2

    5 days ago

    Hamilton, Canada Workz Recruiting Full time

    Position OverviewAre you a tech-savvy problem solver who thrives in dynamic environments?Our client, Fusion Computing Limited is looking for a driven and confident Level 2 Support Engineer to join their team! This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing...

  • Support Engineer Level 2

    3 weeks ago

    Hamilton, ON, Canada Workz Recruiting Full time

    Position Overview Are you a tech-savvy problem solver who thrives in dynamic environments? Our client, Fusion Computing Limited is looking for a driven and confident Level 2 Support Engineer to join their team! This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and...

  • Support Engineer Level 2

    3 weeks ago

    Hamilton, ON, Canada Workz Recruiting Full time

    Position Overview Are you a tech-savvy problem solver who thrives in dynamic environments? Our client, Fusion Computing Limited is looking for a driven and confident Level 2 Support Engineer to join their team! This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and...

  • Level 1/2 IT Support Technician

    6 months ago

    Hamilton, Canada Hollingsgate Workforce solutions Full time

    **Client Overview**: Hollingsgate Recruitment is excited to represent a reputable Managed IT Services provider in Hamilton. Our client is dedicated to delivering high-quality IT solutions that enhance security, efficiency, and compliance for businesses across various sectors. We are looking for a Level 1/2 IT Support Technician to join our client's team....

  • Helpdesk Support Specialist

    2 months ago

    Hamilton, Canada Hamilton Family Health Team Full time

    **Company Overview**: Together, we do amazing things every day. Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what...

  • Level 2 Dental Assistant

    4 months ago

    Hamilton, Canada Barton Dental Full time

    We have an amazing opportunity for a skilled, advanced and outgoing Level 2 Dental Assistant with a positive attitude to join our team. A minimum of 3 years of dental assisting experience is required. We are also a teaching facility for an implant course that you would have the incredible opportunity to be part of. - Experience and a strong understanding...

  • Level 2 Dental Assistant

    6 months ago

    Hamilton, Canada Excel Dental Full time

    Certified level 2 dental assistant, professional team player, able to perform all level 2 duties **Job Types**: Full-time, Permanent **Salary**: $25.00-$31.00 per hour **Benefits**: - Dental care - On-site parking Schedule: - Monday to Friday - Weekend availability Supplemental pay types: - Bonus pay - Overtime pay COVID-19 considerations: wear...

  • Apprentice Service Technician

    4 months ago

    Hamilton, Canada AutoCanada Inc. Full time

    **Company: AutoCanada Inc / Guelph KIA** **Position: Apprentice Automotive Technician - Level 1/2** **Classification: Full Time, Onsite** **AutoCanada**, the largest publicly traded automotive group in Canada, is **NOW HIRING** an experienced Apprentice Technician (Level 1/2) to work with their service team at **Guelph KIA.** In the Apprentice/ Lube...

  • Operations Assistant

    6 months ago

    Hamilton, Canada G3 Canada Limited Full time

    G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and...

  • Apprentice Service Technician

    4 months ago

    Hamilton, Canada AutoCanada Full time

    Company: AutoCanada Inc / Guelph KIA Position: Apprentice Automotive Technician - Level 1/2 Classification: Full Time, Onsite AutoCanada , the largest publicly traded automotive group in Canada, is  NOW HIRING  an experienced Apprentice Technician (Level 1/2) to work with their service team at Guelph KIA.  In the Apprentice/ Lube...

  • Cook Level 2

    7 months ago

    Hamilton, Canada Arbour Creek Care Centre Full time

    “**How do you live in the moment?”** The Cook role reports to Food Services Manager/ Food Services Supervisor and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the organization's vision and mission. **Responsibilities**: - Preparation of high quality, nutritious meals according to the menu...

  • Full Time Dental Assistant

    6 months ago

    Hamilton, Canada Dr. Dorar Abudaqa Dental Clinic Full time

    Our office is expanding and we are looking for an additional Full time Level 2 Dental assistant to join are team. If you are a hard working, team player, than we strongly recommend you apply. Responsibilities Include/But not inclusive to: - Strong Communication skills - Chair side assisting for all types of procedures - Educate patients on oral hygiene...

  • IT Solutions Engineer

    3 weeks ago

    Hamilton, Ontario, Canada Workz Recruiting Full time

    We are seeking a highly skilled IT Solutions Engineer to join our team at Workz Recruiting. This role involves providing top-tier technical support and solutions to our clients.Job Description:Technical Support & Troubleshooting:Provide expert-level support for Microsoft core business applications and virtual environments using Microsoft and VMware.Assist...

  • Helpdesk Support Specialist

    6 months ago

    Hamilton, Canada Hamilton Family Health Team Full time

    Do you have a passion for technology and providing exceptional customer service? Are you looking for a challenging and rewarding opportunity to develop your skills and grow your career? If so, we have the perfect role for you! **Company Overview**: Together, we do amazing things every day. Imagine a supportive employer, a career that fits your lifestyle,...

  • General Engineering Lead

    3 weeks ago

    Hamilton, Ontario, Canada McAsphalt Industries Limited Full time

    McAsphalt Industries Limited is a leader in Canada specializing in asphalt products and services. With a wide range of offerings, including emulsions, cutbacks, polymer-modified, performance-graded, and roofing products, the company also provides comprehensive services and technology solutions such as paving, testing, research and development, engineering,...

  • data engineer

    3 months ago

    Hamilton, Canada SHIL Technologies, Inc Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsEngineering, otherScreening questionsWhat is the highest level of study you have completed?What is your current field of study?What is your current level of study?Workplace informationHybridWork Term: PermanentWork Language: EnglishHours: 1560 hours per year

  • Second Engineer

    3 weeks ago

    Hamilton, Canada McAsphalt Industries Limited Full time

    Status: Full-time Permanent Position Expected Start Date: As soon as possibleLocation: Hamilton, ONReporting to: Division ManagerAbout McAsphaltMcAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals...

  • Second Engineer

    3 weeks ago

    Hamilton, Canada McAsphalt Industries Limited Full time

    Status: Full-time Permanent Position Expected Start Date: As soon as possibleLocation: Hamilton, ONReporting to: Division ManagerAbout McAsphaltMcAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals...

  • data engineer

    3 months ago

    Hamilton, Canada SHIL Technologies, Inc Full time

    Education: Expérience: EducationBachelor's degreeEngineering, otherScreening questionsWhat is the highest level of study you have completed?What is your current field of study?What is your current level of study?Experience1 year to less than 2 yearsWorkplace informationHybridDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 1560...

  • Senior Marine Engineer Leader

    3 weeks ago

    Hamilton, Ontario, Canada McAsphalt Industries Limited Full time

    McAsphalt Industries Limited is a leading Canadian company specializing in asphalt products and services. We offer a wide range of products, including emulsions, cutbacks, polymer-modified, performance-graded, and roofing materials, as well as transportation services by rail, land, and water. Additionally, we provide comprehensive services and technology...