Financial Membership Administrator

4 weeks ago


Vancouver, Canada Terminal City Club Full time

ABOUT THE POSITION
The Terminal City Club is Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Our team of service professionals takes care of our members, and in turn, we take care of our team. For our employees, we thrive in a team-oriented, member-first environment, offering competitive wages, extended benefits & pension, Club Fund bonus, staff events, development opportunities, hot meals daily, easy access to transit, and more If this sounds like a place you would like to be a part of, this opportunity may be for you.

As the Financial Membership Administrator, you are the point of contact for all member inquiries, providing timely correspondence and a memorable experience with all interactions. You have a natural ability in finance, combined with a real passion for customer service. Your problem solving skills and ability to multi-task will be utilized daily to provide solutions to issues as they arise. In this role, each day holds its own variety

JOB RESPONSIBILITIES
- Address all member inquiries regarding their billing, payments, status, house rules and fee schedules
- Calculate and process all changes in membership using Club based software (Jonas)
- Work closely with the Finance team to process adjustments and payments, while also monitoring and contacting accounts in arrears.
- Print and distribute monthly membership statements
- Prepare monthly membership reports for the Board of Directors
- Assist Membership & Marketing with the administration of members, prospects, and corporate transfer

REQUIRED SKILLS AND EXPERIENCE
- University degree and/or equivalent Accounting experience necessary
- Being highly organized and very detail oriented is a must
- Strong interpersonal skills and an excellent telephone manner
- Proficient in English, both written and verbal; multilingual abilities an asset
- Competent in Microsoft Office; familiar with internal systems (Jonas or CRM software) an asset
- Knowledge of club services, rules and regulations a definite asset
- Results oriented with a flair for customer service in a hospitality industry

HOW TO APPLY
Please submit your cover letter and resume to Laura McLachlan, Director of Finance and Facilities.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $52,000.00-$62,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



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