Admission & Resident Family Services Coordinator

7 months ago

Toronto, Canada THE REKAI CENTRES Full time

**Qualification**:

- **Required**: Bachelor degree in Social Work **OR** graduate of recognized Social Service Work diploma program, **OR** Bachelor’s Degree in Social Work, Gerontology.
- **Required**:A minimum of two years’ experience in resident services or case management.
- **Required**: PIECES certificate
- **Required**:U First certificate
- **Role Responsible for**_
- Liaison with community agencies and partners regarding the placement and ongoing support of prospective residents
- Providing information to potential applicants/families regarding placement process including conducting tours of the Home.
- Facilitating and completing the admission/discharge process for all permanent and short-term admissions in collaboration with the Director of Nursing (DoN), Director of Clinical (DoC) Services and the Charge Nurses
- Liaise with Resident/PGT/POA to assist in accessing resident banking information on or off-site
- trust account and monitor funds.
- Assists Director of Care with investigations and reporting about financial abuse
- Assist in resident personal supply purchases
- on and off-site.
- Triage family and resident’s concerns and complaints and support DoN and DoC in addressing concerns about various areas of care, and physical environment
- Scheduling resident capacity assessments/evaluations.
- Policy reviews as requested by DoN or Administrator for policies relevant to activities associated with resident well-being.
- Conducting regular audits to ensure compliance with the FLTCH Act and Regulations.
- Identify and organize visits from external supports such as dental clinics, optometrists, counselling, etc.
- Manage bookings of locations within the home for families/POAs/Residents (Guest Room, Dining Room, Hairdressing appointments)
- Create, conduct and analyze annual family satisfaction surveys
- **Participates as a member of the inter-professional care team in**_
- developing and implementing resident care plans,
- determine the need for resident capacity assessments/evaluations
- resident mediation and investigation in a person-centric approach
- providing mediation in difficult resident/family situations
- investigation of alleged resident-to-resident abuse
- Provide support in the de-escalation and management of emergent situations such as Code white or other situations.
- Facilitates internal resident transfers in collaboration with the resident/substitute decision maker, facility staff and other residents
- Attending Resident Care Meetings, Family Council Meetings
- Works in compliance with the Health & Safety Act and its regulations in safely performing duties and follows all health and safety policies, procedures and legislation including, wearing the appropriate Personal Protective Equipment (PPE), as required
- Works in compliance with the Fixing Long-Term Act and Regulations 246/22
- **Responsible for providing individual and or group support for**_
- residents and family members and shares findings with care teams concerning the unique transition support required by the resident to foster adjustment to the new environment
- residents experiencing psycho-social issues (depression, anxiety, loneliness, bereavement) within the scope as set out by the College of Social Workers and Social Service Workers
- **Ongoing Education, Expertise & Support**_
- Provides expertise, education and support to the inter-professional Care team as it relates to the Code of Ethics and Standards of Practice Handbook as set out by the College of Social Workers and Social Service Workers
- Follows the Code of Ethics and Standards of Practice Handbook as set out by the College of Social Workers and Social Service Workers
- Participates in ongoing learning and skills development to fulfill the requirements of the regulatory body
- Provides supervision to Social Service Worker/Social Worker students, as assigned

**Job Types**: Full-time, Permanent

Pay: From $48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Licence/Certification:

- Vulnerable Sector Check no later than 6 months old (preferred)

Work Location: In person

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