Service Call Coordinator

3 weeks ago


SaintLaurent, Canada Priority Fire Equipment Inc Full time

**Job Summary**

*Company profile*
We are a growing fire protection company serving over 1,000 businesses and over 3,000 buildings across Canada. As your partner of choice, we offer 24/7 service, world-class solutions and comprehensive expertise beyond the reach of most providers.

**Job Type / Category**

**Responsibilities**
- Act as the primary point of contact for customers' service requirements.
- Take service calls from all customers in the Quebec region.
- Prioritize & coordinate the schedules of installers and service technicians in collaboration with the technical supervisor.
- Order and coordinate the pick-up of inventory needed by technicians to complete service calls.
- Combine parts and supporting documents for service calls and add them to customers' electronic files.
- Ensure the management of invoices and service calls in the Maestro system.
- Confirm receipt of the work order following the service.
- Follows up on outstanding service issues with subcontractors, if any.
- Provides administrative support to the Technical Supervisor.

**Qualifications**:

- Excellent interpersonal and customer relations skills
- High level of attention to detail and accuracy
- Highly effective organizational skills
- Flexibility and resourcefulness
- Ability to prioritize in a fast-paced, ever-changing environment
- Knowledge of Maestro (an asset)

**Qualifications and requirements**:
Excellent interpersonal skills and customer relation skills

Able to work well within a group

Attention to detail and high level of accuracy

Very effective organizational skills

Flexibility, resourcefulness a must

Mastering priority management in a constantly changing environment

Ability to work in a team and in a fast past environment

Be solution-oriented

Must have very good knowledge of French oral and written(preferably bilingual)

Knowledge of Maestro (a strong asset)

Eager to learn and take on new challenges

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Service Call Coordinator: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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