Disability Benefits Administrator

2 weeks ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a Disability Benefits Administrator who is primarily responsible for calculating and issuing short and long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation related inquiries and managing the Maintenance long term disability claims in accordance with contractual and corporate policy.

**What you will do**
- For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
- At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments.
- Perform simple and complex STD and LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
- Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
- Explain benefit calculations and payments, including tax issues to customers over the phone or in writing.
- CPP follow up’s
- For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required.
- Other administrative and financial duties in support of claims teams as required
- Handling data verification and exception reports to resolve system discrepancies.

**What you will bring**
- Post-secondary education with a strong financial background or equivalent related experience;
- Excellent mathematical and analytical skills;
- Demonstrated organizational and time management skills;
- Excellent oral and written communication skills;
- Team player with demonstrated customer service skills;
- Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
- Critical thinking and problem solving abilities;
- Ability to remain flexible, work as part of a team as well as independently.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_

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